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4. Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
To succeed in business, you must know how to communicate. Whether at a staff meeting, networking event, trade conference, or just a casual conversation with a coworker, business relies on communication.
Crucial Conversations, published in 2002, provides readers with the tools needed to master difficult conversations at work (and home).