Salary.com MySalary.comSalaryBenefitsAdviceSelf-TestsLearningCareerMoney
SEARCH Salaries Articles
 View HR Edition
Personal Salary Report
My Benefits
My Performance
Self-Test
Enter search criteria
Help
Back to Salary
Back to Advice
 
Salary.com Newswire
Salary Value Index 2006
How About a Pay Raise Instead of a Health Plan?
2005 Salary Increases Go Down The Gas Tank
Top 10 Reasons To Leave Your Job
Salary Talk
The Top 10 Salary Trends For 2006
2005 SVI Metro List
2005 Salary Value Index
$200,000: The New Standard
Sexiest Jobs 2006
Base Salary
Time off from work gains in importance
Bonuses
Negotiation Clinic
Understanding Your Options
Running Effective Meetings
Did The Grinch Steal Your Holiday Shopping Dollar?
Dress Code
Telephone Manners
Instant Messaging
Effective Performance Management
Jobs of the Future
Industries of the Future
Employee Salary Negotiating Power on the Rise?
Perks for executives, but what about us?
Who will still get overtime pay?
How to find a job at the next Google
How men and women use their time
Surveys say your raise may be a pleasant surprise
Raises and Bonuses
Article Archives
Test
 
  Telephone Manners: Telephone Tips
Telephone Manners
Getting Through
On the Call  
Telephone Tips  
Telephone Tips

Good manners are good for business, while great manners can set you apart. If you're under stress or in a hurry, it's easy to let your guard down and fail to observe the basics. But if you take a deep breath before you call, good manners can actually get you the results you want - faster. Here's a rundown of some quick tips to brush up on your phone manners and phone style.

Phone strategy

  • Treat the call as if it were a meeting - have a purpose, and an agenda.
  • Decide what you'll do if someone answers other than the person you're calling. Would you prefer to leave a message, go to voice mail, or call back later?
  • If you're on a scheduled call, be at your desk at the appointed time.
  • Learn the names of the people who answer the phones at the numbers you call most frequently. Speak pleasantly to them, and if you talk to them very frequently, send them a card or gift on their birthday or over the holidays.

Do's and don'ts

  • Don't type or shuffle papers while you're on the phone - it suggests that you're not listening to the caller.
  • If you have to put the phone down, do it gently to spare your caller's ear.
  • Rid your mouth of food, gum, cough drops, or candy before talking on the phone - the receiver amplifies your noshing.
  • If you have to sneeze or cough, turn your head and cover your mouth - and the receiver.
  • Speak directly into the receiver - don't bury it in your shoulder or neck.
  • If you dial the wrong number, explain yourself and verify the phone number so you don't repeat the call. Don't hang up; that's just rude.
  • Cut down on the background noise when taking or making a call. Radios, televisions, and even computer bings and bleeps can be distracting over the phone.

Taking messages

  • Record the time and date the call came in.
  • Verify the caller's name, company name, and phone number.
  • Initialize the message, so if the person who received the message has any questions, he or she can contact you.
  • Get a short statement about the caller's intent.

- Regina M. Robo, News Editor

Resources and related reading
Letitia Baldridge - Amy Vanderbilt's Complete Book of Etiquette
Judith Martin - Miss Manners Guide for the Turn of the Millennium
Peggy Post - Emily Post's Etiquette
Peggy Post and Peter Post - The Etiquette Advantage in Business


<% strContentSiteID = "Salary" strAreaID = "SAL" dim strAccpPageName, strHeadPos, strAccpArea 'get full url and make it as lower case strAccpPageName = Lcase(Request.ServerVariables("SCRIPT_NAME")) 'response.write "
strAccpPageName: " & strAccpPageName & "*****
" 'get start position for area name strHeadPos = InStr(1, strAccpPageName, "/", 1) 'get strAccpArea = right(strAccpPageName, len(strAccpPageName) - strHeadPos) 'response.write "
strAccpPageName: " & strAccpArea & "=========
" 'get second position for area name strHeadPos = InStr(1, strAccpArea, "/", 1) 'remove strAccpArea = left(strAccpArea, strHeadPos - 1) 'response.write "
strAccpPageName: " & strAccpArea & "---------
" select case LCase(strAccpArea) case "aboutcompany" strArea = "ABU" case "advancedsearch" strArea = "ASE" case "advice" strArea = "ADV" case "benefits" strArea = "BEN" case "careers" strArea = "CAR" case "compensation" strArea = "COM" case "ecm" strArea = "ECM" case "enterprise" strArea = "" case "home" strArea = "HP" case "learning" strArea = "LRN" case "money" strArea = "MON" case "salary" strArea = "SAL" case "selftests" strArea = "SFT" case "sitesearch" strArea = "SSE" case "smallbiz" strArea = "" end select %>
Learn More to Earn More:
<% response.write "" & chr(13) response.write "
" %>
<% response.write "" & chr(13) response.write "
" %>
<% response.write "" & chr(13) response.write "
" %>
   Advertisement
<% strTargets = "/AAMSZ=160x600_RIGHT/SITE=SALARY/AREA=" & strArea & "/SJCOD=/SJCAT=/SMET=/SST=/SSAL=/PNAME=/POS=0" with Response 'make top ad call .Write "" end with %>
<% sub create_career_iframe_careerjournal (iCountJobTitle, _ strNarrowCode, _ strNarrowDesc, _ strJobCode, _ strJobTitle, _ strIframeWidth, _ strIframeHeight, _ strDisplayCharLen, _ strTableBorderWidth, _ strPageName) Response.Write "" Response.Write " " Response.Write " " Response.Write " " Response.Write "
" Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write "
" Response.Write " " Response.Write "
" Response.Write "
" end sub sub create_career_classfinder (strNarrowCode,strJobTitle) dim strAccpPageName, strHeadPos, strAccpArea 'get full url and make it as lower case strAccpPageName = Lcase(Request.ServerVariables("SCRIPT_NAME")) 'response.write "
strAccpPageName: " & strAccpPageName & "*****
" 'get start position for area name strHeadPos = InStr(1, strAccpPageName, "/", 1) 'get strAccpArea = right(strAccpPageName, len(strAccpPageName) - strHeadPos) 'response.write "
strAccpPageName: " & strAccpArea & "=========
" 'get second position for area name strHeadPos = InStr(1, strAccpArea, "/", 1) 'remove strAccpArea = left(strAccpArea, strHeadPos - 1) 'response.write "
strAccpPageName: " & strAccpArea & "---------
" select case LCase(strAccpArea) case "aboutcompany" strArea = "ABU" case "advancedsearch" strArea = "ASE" case "advice" strArea = "ADV" case "benefits" strArea = "BEN" case "careers" strArea = "CAR" case "compensation" strArea = "COM" case "ecm" strArea = "ECM" case "enterprise" strArea = "" case "home" strArea = "HP" case "learning" strArea = "LRN" case "money" strArea = "MON" case "salary" strArea = "SAL" case "selftests" strArea = "SFT" case "sitesearch" strArea = "SSE" case "smallbiz" strArea = "" end select dim intNumJobBoards dim arrayJobBanner redim arrayJobBanner(20) response.write "" & chr(13) response.write "
" response.write "" & chr(13) response.write "
" response.write "" & chr(13) response.write "
" intNumJobBanner = 3 Response.Write "" Response.Write "" Response.Write " " Response.Write "
" Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write " " Response.Write "
Learn More to Earn More:
" Response.Write "" for i = 0 to intNumJobBanner -1 Response.Write " " Response.Write " " Response.Write " " 'Response.Write " " next Response.Write "
" & arrayJobBanner(i) & "
" Response.Write "
" Response.Write "
" end sub %>
 
To find related articles, we suggest these keywords for our "Search Articles" function.
Keywords: messaging workplace tips phone etiquette manners sales recruiting career advice
Contact Us | Feedback | Glossary | Legal | Privacy | Site Map | Help
Copyright 2000-2005 © Salary.com, Inc.