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It's
midnight on a crisp October night in New England, and Fred Skinner,
funeral director at Levine Chapels in Brookline, Mass., is just
getting in to the office. "I kid people that I work in a bloody
environment," said Skinner. "But actually, my role is much more
comparable to that of a butler in a large country home: I organize
several different service providers to ensure that an event crucial
to a large group of people goes smoothly."
Those
who experience the death of a loved one rely on Skinner not only
for his compassion, but also for his ability to organize clergy;
find a space for the service or memorial; coordinate transportation;
handle publicity, food, and flowers; and care for the remains. And
he must do it all within the scope of varying traditions and religious
beliefs.
Skinner
said he's always wanted the role. He would have chosen a career
in the ministry but for the fact that the Church of Jesus Christ
of Latter Day Saints (the Mormon church), of which he is a member,
does not have paid clergy. Without that option, he settled on his
career choice when he was a little boy.
"I
had a number of pets as a child, and when they died I made them
tombs, sarcophagi, elaborate funerals, everything! I doubt anybody
took more interest in public ceremonial than I did," Skinner said.
He also said that both his grandmothers died by the time he was
14, giving him early exposure to the process.
But,
how, exactly, does someone get a start in funeral service? A little
initiative paid off for the young Skinner. "When I was 16, I saw
our family funeral director in the grocery store, and I said 'hey,
do you need some help?'" Skinner's first career duties included
keeping the funeral home's fleet of cars clean and in top working
order and caring for the lawn. Since he was teaching himself to
play the organ, he was able to do that as well during visiting hours.
He
got his professional license following a two-year degree in mortuary
science. Skinner said that starting training isn't easy. "Once you
show you can handle the emotional part of dealing with cadavers,"
he said, "the other question is, Can you handle the technical
side?"
Hot
topics in mortuary science? Gross anatomy and restorative arts.
The latter training enables funeral directors, during the embalming
process, to rebuild or repair remains so that family members see
their loved one resting in peace.
It's
a topic Skinner feels very strongly about, even though he says it's
one that has received criticism recently. "Time and time again I
have seen the comfort it gives people who have had to witness the
painful decline of someone they cared deeply about," he said emphatically.
One
of his most satisfying moments was being able literally to straighten
out the remains of a person who had spent years bedridden in a fetal
position. "The children thanked me for recreating for them the parent
they remembered," he said.
Skinner's
charm and lively sense of humor belie the self-control and judgment
needed to be successful in his career. Can't remember who's who?
Don't become a funeral director. "You never, ever, want to
say how sorry you are about somebody's mother then find out it's
their aunt!"
Friends
tell you you're impatient? Get over it! You'll need everything you
have to deal with the client whose requests verge on the ridiculous.
"Every family has its little point of craziness. You never want
them to see that you think their requests are anything other than
normal or fine," said Skinner.
Dealing
with the emotional upheaval a major loss brings poses one of the
profession's most important challenges. In one case, Skinner helped
a teenage boy, beside himself with grief at the loss of his grandfather,
to come to terms with the death. The family had chosen that the
body not be viewed, and the boy was distraught that he could not
see his grandfather for the last time. "I talked to the boy and
his mother, and I got the family to give me 24 hours so that I could
prepare the remains to give the boy a chance to see his grandfather
and say goodbye."
Would-be
funeral directors need to be devoted, according to Skinner. With
starting salaries at $25K, funeral directors should understand that
they will never be paid for all the time they put in on weekends,
evenings, and when their customers need them. Skinner compares it
to working in an art gallery, where only the owners realistically
can ever expect to become wealthy.
Still,
funeral service offers enormous satisfaction, involvement in the
larger questions of life, and pride in being entrusted with work
that fulfills some of the most basic human needs.
So
if you enjoy bringing comfort to other people and seek exposure
to many different cultural traditions, start studying anatomy, practice
your event planning skills...and dream on!
-
Ruth Morss, Salary.com Contributor
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