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Imagine
you're a star soccer player racing down the field - eyes on the
goalpost - and suddenly the whistle blows. Your coach pulls you
aside and says to you, "Hey, you're a great runner but you aren't
giving anyone else a fair shot. Pass the ball a bit." Such advice
is sometimes tough to swallow, but ultimately makes for a dynamic
game.
In
business, the same rules of teamwork apply, and Stever Robbins is
right there to guide your game. A top-notch venture coach, Robbins
helps people build and develop the skills they need to succeed in
their company.
His
expertise is with small startups, where workers sometimes need guidance
as a company gains its footing. He advises at all job levels from
project managers to CEOs.
"We
work together on the business, refining strategy, gathering resources,
and building the organizational capability to execute that strategy,"
Robbins said.
He's
created overall operational plans, product specifications, back-end
business processes, and technology strategy for CEOs and project
managers at such high-profile projects as the Quicken Visa card
for Intuit, which won the PC Magazine Award for Technical
Excellence.
As
the organization develops expertise in many of the initial advising
topics, the emphasis shifts to coaching.
For
instance, Robbins worked one-on-one with a woman who was a project
manager, helping her to shift from a first-line manager all the
way to a senior executive. Through skill building meetings, he taught
her how to build her team beneath her and to take on a new "executive
attitude." The company paid for his services.
"Coaching
isn't therapy, Robbins said. "Coaching is about setting a future
goal and acting to make the goal real. It is about creating and
implementing a plan, once the mental paths have been cleared."
Many
people confuse a venture coach with a venture capitalist, someone
who consults with companies in which he or she has a vested financial
interest. Others sometimes think Robbins is just an independent
consultant. But Robbins says his role is strikingly different from
both.
"Venture
capitalists certainly care that their managers succeed, but they
spend their time looking for existing, seasoned management, not
developing the coaching skill sets to help managers develop," he
said.
What
makes his job different from a typical consulting advisor, he says,
is that he becomes the trusted confidant of his clients. "We can
end up talking about fears and insecurities and really address truly
underlying causes," he said.
One
of his clients, a CEO who had an insatiable need to feel liked,
was unable to fire poor performers and was costing his company hundreds
of thousands of dollars. Robbins pointed out to him that the root
problem was his clients' inability to have the hard conversations
that come with being a CEO.
"It
would have been be out of line for a typical consultant to do what
I did," Robbins said. He started teaching the CEO how to gain leadership
through practice scenarios.
As
an entrepreneur or employee at nine startups, Robbins has been involved
with startup and early-stage companies since 1978. His clients include
ZEFER Corp, University Access, Inc., RenalTech, Crimson Solutions,
and PRIMESource. He's also listed in Who's Who in America's Entrepreneurs.
He
said he decided to become a venture coach after a rather disappointing
stint as a manager. The only part of his managerial job he said
he really enjoyed was acting as a mentor to his team and helping
them to develop their skills.
He
also draws on his experience as an investor; he used to meet regularly
with entrepreneurs to help them with their issues. "I suddenly realized
the one thing I loved was these meetings, so I hired a coach myself,
who basically said if this is what you love and if you are good
at it, go for it!"
In
1998 he followed his dream, and opened Venture Coach. He works out
of his home in Cambridge, Mass. "It's been the best decision of
my life," he said.
His
clients are all over the country and overseas, which means he works
by phone a lot from home. But he rarely gets lonely in his home
office, despite his initial apprehension.
"When
I am on the phone with my clients it feels as if I am physically
present. Most people will open up on the phone about much more personal
issues than they would in person," he said. "It's been an unexpected
benefit." The downside is that he said he misses visual cues he
would normally pick up if he were meeting with his clients in person.
The
salary for a venture coach is small when a coach first starts out.
Robbins's business pulls in about $80,000 a year, and his salary
after overhead costs is about $60,000. He anticipates doubling his
salary next year as he continues to expand his practice.
Someone
who wants a career as a venture coach should have a knowledge of
how business works, even though much of what Robbins does involves
personal skills building, he said. A strong psychology background
also helps.
Robbins
has an MBA from Harvard Business School and an undergraduate degree
in computer science from MIT. He's also a certified master of neuro-linguistic
programming, a branch of psychology that uses hypnosis and teaches
people to listen for underlying assumptions during their conversations
with others.
If
you like mentoring people, and enjoy business and psychology, then
you should brush up on your people skills, grab the telephone...and
dream on!
-
Suzanne Robitaille, Salary.com Contributor
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