Average Salary for Jobs with Call/Contact Forecasting Skills

The average salary for jobs that require the skills of Call/Contact Forecasting is $84,514 based on United States National Average.

Base Salary

Core compensation

$45,898
$123,130
$84,514
Contact Center Scheduler I
Alternate Job Titles: Call Center Scheduler | Contact Center Forecasting and Resourcing Analyst | Contact Center Metrics Analyst | Customer Service Center Scheduler

Responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule as... View job details

Contact Center Scheduler II
Alternate Job Titles: Call Center Senior Scheduler | Contact Center Forecasting and Resourcing Senior Analyst | Contact Center Metrics Senior Analyst | Customer Service Center Senior Scheduler

Responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain conta... View job details

Contact Center Scheduler III
Alternate Job Titles:

Responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain conta... View job details

Contact Center Scheduling Manager
Alternate Job Titles: Call Center Scheduling Manager | Contact Center Agent and Resources Scheduling Manager | Customer Service Center Forecasting/Optimization Manager

Manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regardi... View job details

Contact Center Scheduling Supervisor
Alternate Job Titles: Call Center Scheduling Supervisor | Contact Center Agent and Resources Scheduling Supervisor | Customer Service Center Forecasting/Optimization Supervisor

Leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Advanced analytical skills are typically required. Typically requires ... View job details

Contact Center Traffic and Scheduling Analyst I
Alternate Job Titles:

Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overfl... View job details

Contact Center Traffic and Scheduling Analyst II
Alternate Job Titles: Call Center Traffic and Scheduling Analyst | Customer Service Center Traffic and Scheduling Analyst

Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overfl... View job details

Contact Center Traffic and Scheduling Analyst III
Alternate Job Titles: Call Center Traffic and Scheduling Analyst, Sr. | Sr. Customer Service Center Traffic and Scheduling Analyst

Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overfl... View job details

Contact Center Traffic and Scheduling Manager
Alternate Job Titles: Customer Technical Information Center Manager

Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Monitors the productivity of customer service representatives. Ensures customer satisfacti... View job details

Contact Center Traffic and Scheduling Supervisor
Alternate Job Titles: Call Center Technical Supervisor

Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing... View job details

Search Job Openings