Average Salary for Jobs with Service Performance Skills

Responsible for managing and maintaining efficient ATM operational processes. Accountable for service quality, network marketing, and scheduling cash balancing and replenishing services. Responds to and resolves customer issues. Manages projects to increase usage, reduce operating costs, and decrease fraud and risk exposure. Coordinates repairs and upgrades with vendors or service providers. Requi... View job details

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Manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Coaches team members on best practices for responding to inquiries. Reports custome... View job details

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Leads the development and implementation of a patient experience strategy that supports the organization's mission, values, and goals. Creates initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Establishes processes for collecting, measuring, and analyzing patient, family, and staff sentiment data and feedback to identi... View job details

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Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technol... View job details

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Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art opera... View job details

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Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations ... View job details

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Directs and oversees health insurance operations programs in multiple service areas, including account installation, implementation, client support, contract administration, claim processing, and enrollment and eligibility. Manages vendors assigned to each operation. Resolves issues within each service area. Has deep knowledge of health insurance operations. Typically requires a bachelor's degree ... View job details

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Manages and maintains daily health insurance operations in multiple service areas, including account installation, implementation, client support, contract administration, claim processing, and enrollment and eligibility. Handles and settles complicated customer service issues which can not be resolved by lower level staff. Monitors performance of each service area. Requires a bachelor's degree or... View job details

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Directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client org... View job details

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Manages day-to-day service activities for one claim-related function in a contact center setting. Develops and implements claim servicing policies and procedures, and ensures that team members meet or exceed performance standards for quality and volume. Identifies opportunities for system and workflow improvements and recommends changes in operational processes. Ensures compliance with State Insur... View job details

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