Good manners are good for business, while great manners can set you apart. If you're under stress or in a hurry, it's easy to let your guard down and fail to observe the basics. But if you take a deep breath before you call, good manners can actually get you the results you want - faster. Here's a rundown of some quick tips to brush up on your phone manners and phone style.
Do's and don'ts
Resources and related reading
Letitia Baldridge - Amy Vanderbilt's Complete Book of Etiquette
Judith Martin - Miss Manners Guide for the Turn of the Millennium
Peggy Post - Emily Post's Etiquette
Peggy Post and Peter Post - The Etiquette Advantage in Business