How to Become a Contact Center Quality Analyst

Step 1: Understand the job description and responsibilities of a Contact Center Quality Analyst

What does a Contact Center Quality Analyst do?

A Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst typically requires 4 -7 years of related experience.

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They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.

01/08/2020: Yakima, WA
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Step 2: Learn best tips to become a Contact Center Quality Analyst

Best tips for those who want to become a Contact Center Quality Analyst

Here are some tips to become a Contact Center Quality Analyst.

Step 3: View best colleges and universities for Contact Center Quality Analyst

Best colleges and universities for Contact Center Quality Analyst

  • Butler University
  • Carroll College
  • Cooper Union
  • High Point University
  • Princeton University
  • Providence College

Step 4: Think about whether is it worth to be a Contact Center Quality Analyst

Is being a Contact Center Quality Analyst Worth it?

People's Opinions on lifestyles

The Quality Operations Analyst supports the Quality Management team by tracking and trending patterns in reported issues to find and eliminate deficiencies.

02/21/2020: Portsmouth, NH

Identify and communicate quality trends to the applicable training and management groups.

02/25/2020: Phoenix, AZ

Additional Quality Assurance Responsibilities Attend training classes to maintain content expertise as necessary.

02/13/2020: Rockford, IL

Please note that this is not an offer of employment.Over 45 million homeowners have trusted HomeAdvisor to help them find quality remodeling professionals with the expertise to turn their home improvement dreams into.

02/18/2020: Memphis, TN

The Operations Support Specialist, with support of Site Leadership, sponsors a quality and compliance focused culture embracing RFT (right the first time) and CI (continuous improvement) expectations.

01/29/2020: Des Moines, IA
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Step 5: Prepare relevant skills for being a Contact Center Quality Analyst

What skills do you need to be a Contact Center Quality Analyst?

In order to succeed at this level, when working with both management positions and positions more junior, a variety of skills are required.  A strong grasp of the following skills is needed to perform this role: Customer Service Metrics, Statistical Reporting, Training Needs Analysis, Performance Metrics, Service Level Agreements (SLA), Real Time Call Monitoring.  You would need to be proficient in the following: Customer Service Monitoring Software.  Although there may be many skills for success in this role, some companies may be willing to provide on the job training if you excel in other areas.

People's Opinions on Contact Center Quality Analyst skills

They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.

02/10/2020: Monterey, CA

Quality analyst needed for a remote position requiring two+ years' related experience, exceptional communication skills, MS Office proficiency, and strong writing ability.

01/09/2020: Nashville, TN

Call Center Quality Analyst, Bilingual Jan 20 Part-Time Candidates need to be able to work in the City or State specified  North Charleston, SC.

01/29/2020: Juneau, AK

Delivery Analyst Feb 20 Full-Time, Option for Remote Job Candidates need to be able to work in the City or State specified  IL, FL, TX, PR, NC.

12/31/2019: Sarasota, FL

Jobs by Skill - Non IT Accounting JobsBPO JobsCall Center JobsCivil Engineering JobsContent Writing JobsElectrical Engineering JobsEvent Management JobsHotel Management JobsHR JobsSales Jobs.

02/23/2020: Columbus, GA
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Step 6: View average salary for Contact Center Quality Analyst

How much does a Contact Center Quality Analyst make?

The average salary range for a Contact Center Quality Analyst is from $47,718 to $63,402. The salary will change depending on your location, job level, experience, education, and skills.

Salary range for a Contact Center Quality Analyst
$47,718 to $63,402

Step 7: Find relevant Contact Center Quality Analyst jobs, and apply.

Looking for Contact Center Quality Analyst jobs?

Here are some Contact Center Quality Analyst jobs in the United States.

Search Contact Center Quality Analyst Jobs in the United States

Step 8: Explore Career Path of Contact Center Quality Analyst

Step 8: Explore Career Path of Contact Center Quality Analyst? Contact Center Quality Analyst, Sr.