How to Become a Contact Center Representative - Inbound

Step 1: Understand the job description and responsibilities of a Contact Center Representative - Inbound

What does a Contact Center Representative - Inbound do?

A Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.

Step 2: Learn best tips to become a Contact Center Representative - Inbound

Best tips for those who want to become a Contact Center Representative - Inbound

Here are some tips to become a Contact Center Representative - Inbound.

Step 3: View best colleges and universities for Contact Center Representative - Inbound

Best colleges and universities for Contact Center Representative - Inbound

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College

Step 4: Think about whether is it worth to be a Contact Center Representative - Inbound

Is being a Contact Center Representative - Inbound Worth it?

People's Opinions on lifestyles

Provider Relations Representative Feb 22 Full-Time, Partial Remote Job Candidates need to be able to work in the City or State specified Peoria, AZ.

12/08/2019: Dayton, OH

Will work in a call center environment handling pre-paid and teen accounts, providing customer service, and assisting with replacing and loading cards.

01/15/2020: Lompoc, CA

Customer Service Representative - Bilingual Jan 12 Full-Time, Option for Remote Job Candidates need to be able to work in the City or State specified McAllen, TX.

02/23/2020: Rapid City, SD

Customer Service Representative Feb 03 Part-Time, 100% Remote Job.

02/12/2020: Lowell, MA

The Inbound Sales Representative’s primary duty and responsibility is to give customers a “one stop shop” for all their technology needs, while providing an unmatched customer experience to all of CDW’s new and existing customers.

02/29/2020: Juneau, AK

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Step 5: Prepare relevant skills for being a Contact Center Representative - Inbound

What skills do you need to be a Contact Center Representative - Inbound?

Although this job may seem to be a more junior position, there are still certain skill sets which an applicant needs to possess to do well. In order to support the team, a strong grasp of these skills is necessary: Service Desk Management, Service Level Management, Service Management, Service Operations. Profecciency in the following is key: Customer Relationship Management (CRM) software, VoIP Software. Experience and professionalism are always important to landing any job, and a mastery of these skills will help amplify your qualifications.

People's Opinions on Contact Center Representative - Inbound skills

Customer Service Representative Feb 20 Full-Time, 100% Remote Job Candidates need to be able to work in the City or State specified Johnson City, TN.

01/24/2020: Lawton, OK

Customer Service Representatives Feb 17 Alternative Schedule, Freelance Job Candidates need to be able to work in the City or State specified San Diego, CA.

12/01/2019: Lexington, KY

02/13/2020: Eugene, OR

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Step 6: View average salary for Contact Center Representative - Inbound

How much does a Contact Center Representative - Inbound make?

The average salary range for a Contact Center Representative - Inbound is from $31,934 to $40,990. The salary will change depending on your location, job level, experience, education, and skills.

Salary range for a Contact Center Representative - Inbound

$31,934 to $40,990