How to Become a Contact Center Traffic and Scheduling Analyst

Step 1: Understand the job description and responsibilities of a Contact Center Traffic and Scheduling Analyst

What does a Contact Center Traffic and Scheduling Analyst do?

A Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst typically requires 2 to 4 years of related experience.

Step 2: Learn best tips to become a Contact Center Traffic and Scheduling Analyst

Best tips for those who want to become a Contact Center Traffic and Scheduling Analyst

Here are some tips to become a Contact Center Traffic and Scheduling Analyst.

Step 3: View best colleges and universities for Contact Center Traffic and Scheduling Analyst

Best colleges and universities for Contact Center Traffic and Scheduling Analyst

  • Butler University
  • Carroll College
  • Cooper Union
  • High Point University
  • Princeton University
  • Providence College

Step 4: Think about whether is it worth to be a Contact Center Traffic and Scheduling Analyst

Is being a Contact Center Traffic and Scheduling Analyst Worth it?

People's Opinions on lifestyles

This position requires knowledge of call center activities including use of telecom….

02/06/2020: Las Vegas, NV

Provides operational support through efficient scheduling and workforce deployment.

01/16/2020: Parkersburg, WV

5+ years working within a Command Center in a blended inbound/outbound call center environment.

12/31/2019: Boca Raton, FL

The call center planning analyst 1 position will be a key member of the Work Force Management team under the Shared….

01/07/2020: Spokane, WA

You will manage service level performance for all service centers by analyzing call volume trends, scheduling team members in the appropriate service centers,….

01/22/2020: Miami, FL
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Step 5: Prepare relevant skills for being a Contact Center Traffic and Scheduling Analyst

What skills do you need to be a Contact Center Traffic and Scheduling Analyst?

When looking into a role like this one, you need to take account of your skills and abilities.  The ability to succeed in this role depends upon the possession of the following skills: Customer Service Metrics, Manage Staff Scheduling, Service Request Management Process, Performance Metrics, Service Level Agreements (SLA), Call/Contact Forecasting, Real time Contact Traffic Control, Real time Contact Volume Monitoring.  Although not always necessary, a grasp of these skills can help: Workforce Management Software.  During an interview, try to convey your knowledge of these skills.

Step 6: View average salary for Contact Center Traffic and Scheduling Analyst

How much does a Contact Center Traffic and Scheduling Analyst make?

The average salary range for a Contact Center Traffic and Scheduling Analyst is from $54,652 to $71,312. The salary will change depending on your location, job level, experience, education, and skills.

Salary range for a Contact Center Traffic and Scheduling Analyst
$54,652 to $71,312

Step 7: Find relevant Contact Center Traffic and Scheduling Analyst jobs, and apply.

Looking for Contact Center Traffic and Scheduling Analyst jobs?

Here are some Contact Center Traffic and Scheduling Analyst jobs in the United States.

Search Contact Center Traffic and Scheduling Analyst Jobs in the United States

Step 8: Explore Career Path of Contact Center Traffic and Scheduling Analyst

Step 8: Explore Career Path of Contact Center Traffic and Scheduling Analyst? Contact Center Traffic and Scheduling Analyst, Sr.