How to Become a CRM Program Director

Step 1: Understand the job description and responsibilities of a CRM Program Director

What does a CRM Program Director do?

A CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience.

People's Opinions on CRM Program Director responsibilities

As the CRM Program Director, you will be responsible for the full lifecycle and support of the CRM platform.

12/13/2019: Alexandria, LA

You would be responsible for all development within Salesforce and for helping with future CRM solutions to increase overall efficiency.

01/15/2020: Santa Rosa, CA

You will be responsible for gathering and defining requirements on behalf of our team to steer the architecture of our CRM products, working with cross-functional stakeholders to ensure their voices are heard, and leading the charge on rollouts.

01/18/2020: Columbia, SC

This role requires a seasoned Program Manager who is comfortable driving efforts across departments and functions, effectively communicating and managing through challenges to deliver expected results.

01/08/2020: Kansas City, MO
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Step 2: Learn best tips to become a CRM Program Director

Best tips for those who want to become a CRM Program Director

Here are some tips to become a CRM Program Director.

People's Opinions on best tips

The CRM Strategy will need to be routinely be validated and/or revised.

01/18/2020: Fort Collins, CO

The CRM Program represents the creation of the CRM environment; however, the organization will need to continuously invest into expanding and advancing their CRM capability.

02/07/2020: Little Rock, AR

The interdependencies of the project deliverables are the key to maintaining the schedule during the first phase of the program.

01/03/2020: Grand Forks, ND
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Step 3: View best colleges and universities for CRM Program Director

Best colleges and universities for CRM Program Director

  • Butler University
  • Carroll College
  • Cooper Union
  • High Point University
  • Princeton University
  • Providence College

Step 4: Think about whether is it worth to be a CRM Program Director

Is being a CRM Program Director Worth it?

People's Opinions on lifestyles

Manager is responsible for developing and executing… public speaking formats and environments Solid experience with CRM software (Salesforce preferred), MS Office (particularly MS PowerPoint….

03/03/2020: Huntington, NY

The Manager, Project/Program Management will be able to switch between player/coach… Service Cloud and/or Microsoft Dynamics, or other enterprise CRM platforms.

12/16/2019: Elyria, OH

10+-years of proven success and experience with large-scale field operations, program management or emergency response management with progressively increasing….

02/15/2020: Lynchburg, VA

A successful Program Manager in this role is an experienced leader who has a deep knowledge of learning management systems, educational technologies, and….

12/20/2019: Middlesex, NJ

The CRM Programs & Strategy Manager plays a critical role in supporting Sephora’s CRM strategies.  This person will be part of the exciting new client led marketing team whose objective is to create successful marketing programs through the lens of the individual Sephora client.

12/31/2019: Rapid City, SD
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Step 5: Prepare relevant skills for being a CRM Program Director

What skills do you need to be a CRM Program Director?

A manager is often judged based on the success of their team and those working below them, as such, many skills are needed.  Success in this role depends on a critical ability in the following: CRM Administration, Fit/Gap Analysis, Needs Analysis, Project Estimation, Project Management, Project Planning, Project Scheduling, Project Scoping, Scope Management.  Experience in the following is fundamental to this role: Customer Relationship Management (CRM) software, Project Management Software.  Skills may vary from job-to-job, but these skills are the ones most commonly associated with this role.

People's Opinions on CRM Program Director skills

Manager is responsible for developing and executing… public speaking formats and environments Solid experience with CRM software (Salesforce preferred), MS Office (particularly MS PowerPoint….

12/12/2019: Santa Cruz, CA

Work with CRM management to understand, document and analyze the CRM campaign production funnel.

12/07/2019: La Crosse, WI

5 years of experience in business or technical program or process or project management role.

01/21/2020: Rochester, MN

Must possess extensive knowledge and expertise in program/project management, portfolio management, systems development methodology.

01/17/2020: Oklahoma City, OK

In the second model, CRM staff performs a Program Manager role, offering a greater understanding of demand forecasting.

12/26/2019: Binghamton, NY
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Step 6: View average salary for CRM Program Director

How much does a CRM Program Director make?

The average salary range for a CRM Program Director is from $161,222 to $190,256. The salary will change depending on your location, job level, experience, education, and skills.

Salary range for a CRM Program Director
$161,222 to $190,256

Step 7: Find relevant CRM Program Director jobs, and apply.

Looking for CRM Program Director jobs?

Here are some CRM Program Director jobs in the United States.

Search CRM Program Director Jobs in the United States

Step 8: Explore Career Path of CRM Program Director