How to Become a Customer Information Center Manager
Step 1: Understand the job description and responsibilities of a Customer Information Center Manager
What does a Customer Information Center Manager do?
A Customer Information Center Manager is responsible for managing the customer information center staff, activity, and goals. Ensures that staff has all necessary information needed to provide technical support to end-users of the organization's products. Being a Customer Information Center Manager may interact with teams responsible for installation/implementation to ensure client expectations are met. Requires a bachelor's degree in area of specialty. Additionally, Customer Information Center Manager typically reports to a head of a unit/department. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
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Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
‣ No Personal Identifying information (e.g., customer phone number or email).
Step 2: Learn best tips to become a Customer Information Center Manager
Best tips for those who want to become a Customer Information Center Manager
Here are some tips to become a Customer Information Center Manager.
Step 3: View best colleges and universities for Customer Information Center Manager
Best colleges and universities for Customer Information Center Manager
- Butler University
- Carroll College
- Cooper Union
- High Point University
- Princeton University
- Providence College
Step 4: Think about whether is it worth to be a Customer Information Center Manager
Is being a Customer Information Center Manager Worth it?
Include offices, training facilities, shops, restaurants, car care, child care, medical offices and a fitness center.
During normal business hours, your Customer Care Representatives provide personalized assistance for all of your account-related questions.
Many companies collect personal information from their customers, including names, addresses, and phone numbers; bank and credit card account numbers; income and credit histories; and Social Security numbers.
The Gramm-Leach-Bliley (GLB) Act requires companies defined under the law as “financial institutions” to ensure the security and confidentiality of this type of information.
As part of its implementation of the GLB Act, the Federal Trade Commission (FTC) issued the Safeguards Rule, which requires financial institutions under FTC jurisdiction to have measures in place to keep customer information secure.
Step 5: Prepare relevant skills for being a Customer Information Center Manager
What skills do you need to be a Customer Information Center Manager?
Management is no easy task, and as such, the skill requirements for these types of roles vary greatly. Chief skills for this role are: Call Center Management, Call Center Operations, Customer Support Architecture, Customer Support Policies, Standards and Procedures, Phone Support, Service Request Management Process, Shared Services. You would need to be proficient in the following: Workforce Management Software. Expertise in these areas will help you land this, or a similar role.
Step 6: View average salary for Customer Information Center Manager
How much does a Customer Information Center Manager make?
The average salary range for a Customer Information Center Manager is from $104,728 to $145,369. The salary will change depending on your location, job level, experience, education, and skills.
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Average salary for Customer Information Center Manager jobs
- Customer Information Center Supervisor
- Customer Technical Information Center Manager
- Customer Service Center Forecasting/Optimization Manager
- Information Center/Decision Support Manager
- Customer Service Center Scheduler
- Contact Center Scheduling Manager
- Customer Service Training Manager - Call Center
- Information Center/Decision Support Analyst - Specialist
- Information Center/Decision Support Consultant - Senior