How to Become a Customer Retention Supervisor
Step 1: Understand the job description and responsibilities of a Customer Retention Supervisor
What does a Customer Retention Supervisor do?
A Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor.
Leads a team of outbound Customer Retention Reps ensures delivery of all customer retention goals, manages hourly, daily, monthly goals, drives efficiencies, and overall performance levels.
Leads, coaches, and mentors a team of Customer Retention Reps responsible for assessing customer situations requesting disconnects, resolving customer concerns, retaining customers and providing best in class service to customers.
It is not hard to see the relationship between trust and customer retention.
In our daily life we assume the role of customer on a regular basis.
Workers instinctively back each other up in order to maximize the experience for you; the customer.
Step 2: Learn best tips to become a Customer Retention Supervisor
Best tips for those who want to become a Customer Retention Supervisor
Here are some tips to become a Customer Retention Supervisor.
Step 3: View best colleges and universities for Customer Retention Supervisor
Best colleges and universities for Customer Retention Supervisor
- Butler University
- Carroll College
- Cooper Union
- High Point University
- Princeton University
- Providence College
Step 4: Think about whether is it worth to be a Customer Retention Supervisor
Is being a Customer Retention Supervisor Worth it?
Track, review, & respond to customer complaints, and escalate issues in a manner that drives Customer retention and loyalty.
You will be responsible for developing relationships with customers that promote portfolio development, expansion, retention and loyalty.
Have you worked as a Customer Retention Supervisor before? Tell the CareerBliss community what you thought about your salary.
We are truly Customer Obsessed which means that we are passionate about exceeding customer expectations; work relentlessly to really understand the customer; look at decisions through the customers eyes and take personal accountability for the customer experience.
Responsible and accountable for daily/weekly reporting on cancellations received and providing insights on why the customers are cancelling.
Step 5: Prepare relevant skills for being a Customer Retention Supervisor
What skills do you need to be a Customer Retention Supervisor?
This role is not a beginner's role, as such, there are many skills required. It is vital to the role to command: Client Administration, Customer Care and Billing, Customer Communications, Customer Complaint Escalation, Customer Complaint Resolution, Customer Engagement, Customer Interaction, Customer Lifecycle Management, Customer Relations, Customer Relationship Management (CRM), Customer Retention, Customer Satisfaction, Customer Service Metrics, Customer Support, Escalation Management, Issue Resolution. For this position, you need to be experienced with: Customer Service Monitoring Software. Management isn't easy, if it were, everyone would have the competenticies to execute the role with success.
Ability to sell and resell services for customer retention.
Strong Customer Service skills to ensure client satisfaction & retention.
The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care.
3-5+ years applicable experience in a customer relationship type role; (sales, military, call center, etc).
Collaboration;Customer Focused with ability to identify, develop and leverage relationships.
Step 6: View average salary for Customer Retention Supervisor
How much does a Customer Retention Supervisor make?
The average salary range for a Customer Retention Supervisor is from $49,166 to $62,257. The salary will change depending on your location, job level, experience, education, and skills.
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Average salary for Customer Retention Supervisor jobs
- Customer Service/Retention Supervisor
- Customer Retention Representative II
- Customer Retention Representative III
- Customer Retention Representative I
- Customer Service/Retention Representative, Entry
- Customer Service/Retention Representative, Experienced
- Customer Service/Retention Representative, Senior
- Customer Retention/Insights Manager