How to Become a Customer Service Supervisor

Step 1: Understand the job description and responsibilities of a Customer Service Supervisor

What does a Customer Service Supervisor do?

A Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

People's Opinions on Customer Service Supervisor responsibilities

Customer service supervisors are usually responsible for hiring the employees who provide customer service, and training these employees.

02/09/2020: Stockton, CA

The team at MightyRecruiter has spoken with leading experts to help you create a customer service supervisor job description sample that will set you apart from the rest.

12/22/2019: Charleston, SC

This supervisory position is responsible in assisting management in overseeing a department of customer service associates.

01/24/2020: Austin, TX

Communicate with customers via telephone, email and letter (as requested).

12/02/2019: Norfolk, VA

Assist in hiring, training and termination (as required) of customer service associates.

02/05/2020: Santa Rosa, CA
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Step 2: Learn best tips to become a Customer Service Supervisor

Best tips for those who want to become a Customer Service Supervisor

Here are some tips to become a Customer Service Supervisor.

People's Opinions on best tips

Ask customers what they want! You can use surveys or focus groups to get feedback from customers directly OR ask employees what they’ve been hearing from customers in the way of wants, needs and desires.

01/27/2020: Seattle, WA

Regularly reward employees for giving great service.

11/27/2019: Nashua, NH

Post key customer service concepts in prominent places.  Add visuals and snappy phrases.  Post in the break room, cafeteria or on entry/exit doors.

12/13/2019: New Orleans, LA

Ask employees to keep a lightbulb list nearby so they can jot down new ideas to improve customer service as they occur.  Reward and recognize employees whose ideas are implemented.

12/20/2019: Cheyenne, WY

Supervise the activities of the divisional order services staff to assure the timely, accurate processing of orders to meet the requirements of the customer and Micro-Irrigation division.

01/01/2020: Ogden, UT
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Step 3: View best colleges and universities for Customer Service Supervisor

Best colleges and universities for Customer Service Supervisor

  • Butler University
  • Carroll College
  • Cooper Union
  • High Point University
  • Princeton University
  • Providence College

Step 4: Think about whether is it worth to be a Customer Service Supervisor

Is being a Customer Service Supervisor Worth it?

People's Opinions on lifestyles

To supervise a team of customer service staff and provide on-the-job training & coaching to them.

01/17/2020: Ventura, CA

Minimum 5 years of experience in customer service or hospitality of which at least 2 years in supervisory role.

12/11/2019: Canton, OH

Launch and manage an educational services program that monetizes customer demand for….

01/25/2020: Lowell, MA

Maintain and optimize our LMS (currently Skilljar) to deliver a best-in-class customer….

02/26/2020: Springfield, OR

We at understand your desire to save money, as students, resume objective for customer service supervisor even those with wealthy parents and side resume objective for customer service supervisor jobs, mostly run out of cash pretty fast.

01/14/2020: Wilmington, NC
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Step 5: Prepare relevant skills for being a Customer Service Supervisor

What skills do you need to be a Customer Service Supervisor?

This role is not a beginner's role, as such, there are many skills required.  It is vital to the role to command: Customer Interaction, Customer Support Policies, Standards and Procedures, Inquiry Research/Response, Service Desk Management, Service Level Management, Service Management, Service Operations, Service Request Management Process.  For this position, you need to be experienced with: Customer Service Help Desk Software.  Management isn't easy, if it were, everyone would have the competenticies to execute the role with success.

People's Opinions on Customer Service Supervisor skills

The Customer Service Supervisor will build a strong team and shape staff behaviors to accomplish desired results.

02/14/2020: San Antonio, TX

Assisting customer service staff with duties where required.

12/29/2019: Tallahassee, FL

Managing cashier coverage and customer flow to ensure proficient customer service.

01/27/2020: Mcallen, TX

Proficient knowledge of customer service, and standard office practices and procedures.

01/12/2020: San Francisco, CA

The team at MightyRecruiter has spoken with leading experts to help you create a customer service supervisor job description sample that will set you apart from the rest.

12/18/2019: Rock Hill, SC
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Step 6: View average salary for Customer Service Supervisor

How much does a Customer Service Supervisor make?

The average salary range for a Customer Service Supervisor is from $59,228 to $80,391. The salary will change depending on your location, job level, experience, education, and skills.

Salary range for a Customer Service Supervisor
$59,228 to $80,391

Step 7: Find relevant Customer Service Supervisor jobs, and apply.

Looking for Customer Service Supervisor jobs?

Search Customer Service Supervisor Jobs in the United States

Step 8: Explore Career Path of Customer Service Supervisor