How to Become a Customer Service Trainer

Step 1: Understand the job description and responsibilities of a Customer Service Trainer

What does a Customer Service Trainer do?

A Customer Service Trainer designs and delivers training programs for customer service staff. Provides updates and details on new products. Being a Customer Service Trainer instructs and informs staff about system use and policies/process. Develops team skills in areas of customer service, selling and communication. Additionally, Customer Service Trainer may track staff performance to assess training effectiveness. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience.

People's Opinions on Customer Service Trainer responsibilities

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

12/08/2019: Rochester, NY

Customer service representatives answer questions or requests from customers or the public.

01/26/2020: Galveston, TX

They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

12/21/2019: Denver, CO

The specific duties of customer service representatives vary by industry.

12/11/2019: Toledo, OH

This Customer Service Trainer job description template lists key qualifications to look for in candidates.

12/13/2019: Stamford, CT
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Step 2: Learn best tips to become a Customer Service Trainer

Best tips for those who want to become a Customer Service Trainer

Here are some tips to become a Customer Service Trainer.

People's Opinions on best tips

Acknowledge the person.

11/29/2019: Seattle, WA

Make a positive gesture.

12/24/2019: Buffalo, NY

Extend an offer to help.

01/13/2020: Chillicothe, OH

PREFERRED SKILLS & QUALIFICATIONS.

12/27/2019: Lexington, KY
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Step 3: View best colleges and universities for Customer Service Trainer

Best colleges and universities for Customer Service Trainer

  • Butler University
  • Carroll College
  • Cooper Union
  • High Point University
  • Princeton University
  • Providence College

Step 4: Think about whether is it worth to be a Customer Service Trainer

Is being a Customer Service Trainer Worth it?

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The Customer Service Trainer conducts a variety of training activities including new hire onboarding, product knowledge and registry consultant training and development.

01/26/2020: Vineland, NJ

The Customer Service Trainer actively monitors service levels in the store and works with the management team to address opportunities.

01/08/2020: Champaign, IL

As a Customer Service Trainer you will have broad based knowledge of all products and services that we offer.

12/15/2019: High Point, NC

Assist customers by offering a Baby order when merchandise is out of stock or not carried in the store• Perform additional duties as required including, but not limited to, stocking, freight processing, price changes and cart retrieval.

12/24/2019: Fort Smith, AR

Let's find out what skills a Customer Service Trainer actually needs in order to be successful in the workplace.

01/23/2020: Las Vegas, NV
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Step 5: Prepare relevant skills for being a Customer Service Trainer

What skills do you need to be a Customer Service Trainer?

In order to succeed at this level, when working with both management positions and positions more junior, a variety of skills are required.  A strong grasp of the following skills is needed to perform this role: End-User Training.  You would need to be proficient in the following: Presentation Software, Training & eLearning Software.  Although there may be many skills for success in this role, some companies may be willing to provide on the job training if you excel in other areas.

People's Opinions on Customer Service Trainer skills

Customer service trainers are experienced customer service representatives who have transitioned into the training world.

12/21/2019: Long Beach, CA

They train new and experienced customer service employees.

01/31/2020: Madison, WI

Customer service trainers usually build their own training classes, building on their own experiences during their time as customer service representatives.

01/12/2020: Greensboro, NC

Previous customer service experience is also a must.

12/23/2019: Richmond, VA

Employers look for trainers who possess the following skills.

01/01/2020: Bismarck, ND
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Step 6: View average salary for Customer Service Trainer

How much does a Customer Service Trainer make?

The average salary range for a Customer Service Trainer is from $41,927 to $56,407. The salary will change depending on your location, job level, experience, education, and skills.

Salary range for a Customer Service Trainer
$41,927 to $56,407

Step 7: Find relevant Customer Service Trainer jobs, and apply.

Looking for Customer Service Trainer jobs?

Here are some Customer Service Trainer jobs in the United States.

Search Customer Service Trainer Jobs in the United States

Step 8: Explore Career Path of Customer Service Trainer

Step 8: Explore Career Path of Customer Service Trainer? Customer Service Trainer