How to Become a Field Service Manager

Step 1: Understand the job description and responsibilities of a Field Service Manager

What does a Field Service Manager do?

A Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

People's Opinions on Field Service Manager responsibilities

Field service manager is an important post in an organization responsible for carrying out and managing all the service related functions appropriately.

02/10/2020: Santa Maria, CA

Field service manager is responsible for handling a team of highly skilled service engineer technicians.

01/07/2020: Augusta, GA

A field service engineer should have completed a high school diploma or a bachelor's degree in the relevant field.

01/09/2020: Richmond, VA

An individual who has previous work experience in the service industry along with some technical background also has bright chances of getting selected for that dream job.

12/22/2019: Schenectady, NY

Manage field service team to provide optimum customer services.

12/30/2019: Sumter, SC
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Step 2: Learn best tips to become a Field Service Manager

Best tips for those who want to become a Field Service Manager

Here are some tips to become a Field Service Manager.

People's Opinions on best tips

Offer career development opportunities.

02/14/2020: Columbus, MS

Make team spirit part of your corporate culture.

12/04/2019: Elyria, OH

Invoices are sent to customers 1 month after the intervention, and that is, if no unexpected events happen underway.

01/12/2020: Topeka, KS

The communication with our customers is not efficient.

12/12/2019: Longview, TX

We are unable to react fast because we don’t know the exact location of our technicians.

12/02/2019: Nashua, NH
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Step 3: View best colleges and universities for Field Service Manager

Best colleges and universities for Field Service Manager

  • Butler University
  • Carroll College
  • Cooper Union
  • High Point University
  • Princeton University
  • Providence College

Step 4: Think about whether is it worth to be a Field Service Manager

Is being a Field Service Manager Worth it?

People's Opinions on lifestyles

IT Service Expert ProgramIT Service Expert Program is a certification course that would help you understand ITIL and how you can build specialized organisational capabilities to give superior services and deliver value to your customers.

12/16/2019: Huntington, WV

Vskills Certified Service Quality Manager Government CertificationQuality managers are generally associated with the responsibility of overseeing that products or services meet the minimum standards of quality to meet the quality expectations of the customer.

01/14/2020: Lawrence, MA

Customer Service FundamentalsIt is designed to offer you tangible skills to help your team improve.

12/11/2019: Tacoma, WA

Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image.

01/10/2020: Omaha, NE

The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service.

12/24/2019: Columbus, MS
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Step 5: Prepare relevant skills for being a Field Service Manager

What skills do you need to be a Field Service Manager?

Management is no easy task, and as such, the skill requirements for these types of roles vary greatly.  Chief skills for this role are: Electronic Equipment Installation, Electronic Troubleshooting, Field Service Management, On Site Preventive Maintenance, Service Delivery, Technical Services, Technical Troubleshooting.  Expertise in these areas will help you land this, or a similar role.

People's Opinions on Field Service Manager skills

Assist in goal setting, skill enhancement and performance reviews activities for field service staffs.

01/27/2020: Helena, MT

Develop programs to improve technical and customer service skills of service staffs.

12/20/2019: Rochester, MN

A dynamic operations manager offers a track record of success in managing field service operations and special projects related to design, fabrication, installation, commissioning, maintenance, and repair.

01/31/2020: Montgomery, AL

Visited customer sites to discuss service contract deliverables, new services and review maintenance reports to recommend services to correct or improve efficiency and reliability.

12/29/2019: Daytona Beach, FL

Led a 20-member department, reviewing each field and repair shop technician’s assignment and availability to ensure proper organization of workflow and quality delivery of services.

02/07/2020: Ventura, CA
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Step 6: View average salary for Field Service Manager

How much does a Field Service Manager make?

The average salary range for a Field Service Manager is from $113,015 to $143,240. The salary will change depending on your location, job level, experience, education, and skills.

Salary range for a Field Service Manager
$113,015 to $143,240

Step 7: Find relevant Field Service Manager jobs, and apply.

Looking for Field Service Manager jobs?

Here are some Field Service Manager jobs in the United States.

Search Field Service Manager Jobs in the United States

Step 8: Explore Career Path of Field Service Manager

Step 8: Explore Career Path of Field Service Manager? Field Service Manager