How to Become a Help Desk Support

Step 1: Understand the job description and responsibilities of a Help Desk Support

What does a Help Desk Support do?

A Help Desk Support provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves the most complex technical problems. Being a Help Desk Support responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Additionally, Help Desk Support coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or assist less experienced team members. May require an associate degree or its equivalent. Typically reports to a supervisor or manager. The Help Desk Support has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. To be a Help Desk Support typically requires 3-5 years of related experience.

People's Opinions on Help Desk Support responsibilities

IT help desk support staff help in resolving any IT related issues in an organization.

01/29/2020: Port Arthur, TX

IT Help Desk Support Job Description and Requirements.

02/20/2020: New London, CT

IT help desk support staff helps end users, employees, and companies, efficiently use IT hardware and software and address issues or challenges that may arise from using them.

12/02/2019: Petersburg, VA

Their job description primarily entails providing users with all hardware and software technical support.

12/22/2019: Terre Haute, IN

The IT help desk support staff installs, configures, and tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels.

12/23/2019: Petaluma, CA
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Step 2: Learn best tips to become a Help Desk Support

Best tips for those who want to become a Help Desk Support

Here are some tips to become a Help Desk Support.

People's Opinions on best tips

Identify and evaluate the problem level.

02/23/2020: Virginia Beach, VA

Gauge the customer’s technical level.

12/07/2019: Chillicothe, OH

Check for previous support tickets.

01/19/2020: Evansville, IN

Take detailed, useful ticket notes on every interaction.

01/06/2020: Orlando, FL

Direct customers to self-service solutions like Q&A, forums, and video.

02/06/2020: Passaic, NJ
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Step 3: View best colleges and universities for Help Desk Support

Best colleges and universities for Help Desk Support

  • Butler University
  • Carroll College
  • Cooper Union
  • High Point University
  • Princeton University
  • Providence College

Step 4: Think about whether is it worth to be a Help Desk Support

Is being a Help Desk Support Worth it?

People's Opinions on lifestyles

Intellect Solutions understands the help desk function is not just about people logging incidents.

02/16/2020: Boca Raton, FL

Our Global Service Desk integrates people, products and processes for speedy incident resolution, improved end-user productivity, and optimal service quality.

12/20/2019: Columbia, SC

Further, Intellect Solutions performs software system maintenance including site monitoring/analyses, system upgrades and enhancements, lifecycle maintenance and support, inventory software applications, and associated documentation such as licenses.

12/12/2019: Richland, WA

An effective help desk can easily convey a message that your business is customer-centered rather than focused on sales.

01/27/2020: Newark, NJ

Whether you need one centralized help desk or several depends on the size of your business.

02/12/2020: Brockton, MA
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Step 5: Prepare relevant skills for being a Help Desk Support

What skills do you need to be a Help Desk Support?

There are many skills required to succeed in this role, which vary in importance depending on the exact role and department size.  The daily workload for this job will be highly dependant on these skills: Computer Troubleshooting, End-User Training, Help Desk / Desktop Support, Issue Resolution, Laptop Repair, Mobile Computing, Mobile Device Support, Password Resets, Solution Delivery, Solution Management, Technical Troubleshooting, User Guides.  Some of the more basic skills required are: General Office Software, IT Help Desk Software, Operating System.  By growing your skills to reflect the ones mentioned, you are more likely to succeed in this role, and move forward to a more senior position.

People's Opinions on Help Desk Support skills

To improve your performance as a help desk support professional, you need to develop certain skills and qualities.

01/04/2020: Spartanburg, SC

In order to excel in your help desk support career, you need to possess certain skills and qualities.

11/27/2019: Baton Rouge, LA

Patience creates room for greater service; it allows the help desk support staff to take enough time to better understand the customer’s problems.

01/21/2020: Daytona Beach, FL

The IT help desk support staff installs, configures, and tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels.

12/14/2019: Lompoc, CA

To work in an IT help desk support position requires technical skills and advance computer skills.

12/16/2019: Huntington, WV
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Step 6: View average salary for Help Desk Support

How much does a Help Desk Support make?

The average salary range for a Help Desk Support is from $57,042 to $72,458. The salary will change depending on your location, job level, experience, education, and skills.

Salary range for a Help Desk Support
$57,042 to $72,458

Step 7: Find relevant Help Desk Support jobs, and apply.

Looking for Help Desk Support jobs?

Here are some Help Desk Support jobs in the United States.

Search Help Desk Support Jobs in the United States

Step 8: Explore Career Path of Help Desk Support

Step 8: Explore Career Path of Help Desk Support? Help Desk Support, Sr.