How to Become a Technical Support Manager
Step 1: Understand the job description and responsibilities of a Technical Support Manager
What does a Technical Support Manager do?
A Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
This real-world example of a job description for a Technical Support Manager can help you create a job posting that will attract highly qualified candidates.
The Technical Support Manager is responsible for top-tier customer and technical support to clients working remotely using email, phone, chat and videoconferencing to resolve issues.
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
Some, called computer network support specialists, support information technology (IT) employees within their organization.
Others, called computer user support specialists, assist non-IT users who are having computer problems.
Step 2: Learn best tips to become a Technical Support Manager
Best tips for those who want to become a Technical Support Manager
Here are some tips to become a Technical Support Manager.
10 things to do after every job interview.
Don’t be afraid to close the deal.
technical support manager interview question.
Job Performance Evaluation Form Page 1 Technical support manager performance appraisal.
Not everyone wants to know the ‘why’.
Step 3: View best colleges and universities for Technical Support Manager
Best colleges and universities for Technical Support Manager
- Butler University
- Carroll College
- Cooper Union
- High Point University
- Princeton University
- Providence College
Step 4: Think about whether is it worth to be a Technical Support Manager
Is being a Technical Support Manager Worth it?
Deliver superior technical consultancy, legislative and regulatory support or guidance to Wealth Coaches, Product Experts and frontline Relationship Managers.
Regional People Services Manager, AsiaRegional People Services Manager, AsiaAesopHong Kong SAR3 weeks ago.
Senior Learning and Development Manager, Asia PacificSenior Learning and Development Manager, Asia PacificCHANELHong Kong SAR5 days ago.
Manage the support desk employees and systems to ensure that calls are resolved to meet the customers’ expectations.
National Clinical Support Manager National Clinical Support Manager Life HealthcareIllovo, Gauteng, South Africa2 weeks ago.
Step 5: Prepare relevant skills for being a Technical Support Manager
What skills do you need to be a Technical Support Manager?
Due to the management level associted with this job, many skills are required to being successful and ensuring the success of your team. It is necessary to be able to excel with: Customer Support, Inquiry Research/Response, Issue Resolution, Problem Analysis, Software Installation, Software Troubleshooting, Systems Troubleshooting, Technical Project Management. For management positions, some skills may come as a no brainer, for this role those would be: IT Help Desk Software, Remote Support Software. As you can tell, it is no easy feat to be a manager, and the skills required reflect that.
Responsible for managing operational support to the call centers through cross-functional and global partnerships, enabling the business to scale while improving key performance indicators impacting their efficiencies and improving overall customer experience.
Technical Support Manager with over 8 years experience reducing costs and improving productivity at Fortune 100 organizations.
Possess strong technical skills, with strong background in both UNIX and Windows environments.
Worked directly with wide range of internal and external clientele to provide technical expertise for FGH systems.
Expert technical support manager with 10 years of experience in public universities and community colleges.
Step 6: View average salary for Technical Support Manager
How much does a Technical Support Manager make?
The average salary range for a Technical Support Manager is from $117,872 to $150,709. The salary will change depending on your location, job level, experience, education, and skills.
- View average salary for the United States
-
Adjust salary by state
Average salary for Technical Support Manager jobs
Step 7: Find relevant Technical Support Manager jobs, and apply.
Looking for Technical Support Manager jobs?
Here are some Technical Support Manager jobs in the United States.