How to Become an Executive Response Specialist
Step 1: Understand the job description and responsibilities of an Executive Response Specialist
What does an Executive Response Specialist do?
AN Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience.
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
This enables them to effectively communicate and calibrate with fellow team members and other business lines in order to achieve an escalation response that follows the directives of senior management.
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
OOP Specialists must also stay up to date on Bank policies and procedures, and regulatory requirements in order to provide clear and effective feedback to Service Advisors, and recommend updates to The Source, out internal employee resource.
OOP Specialists are expected to be fully knowledgeable and cross-trained on all products related to U.S.
Step 2: Learn best tips to become an Executive Response Specialist
Best tips for those who want to become an Executive Response Specialist
Here are some tips to become an Executive Response Specialist.
Step 3: View best colleges and universities for Executive Response Specialist
Best colleges and universities for Executive Response Specialist
- Butler University
- Carroll College
- Cooper Union
- High Point University
- Princeton University
- Providence College
Step 4: Think about whether is it worth to be an Executive Response Specialist
Is being an Executive Response Specialist Worth it?
This includes training and leading District Executive Team in ICS process and emergency response.
This team member will work with lines of business ensuring timely response and resolution of high risk escalated customer complaints.
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Step 5: Prepare relevant skills for being an Executive Response Specialist
What skills do you need to be an Executive Response Specialist?
In order to succeed at this level, when working with both management positions and positions more junior, a variety of skills are required. A strong grasp of the following skills is needed to perform this role: Client Administration, Customer Care and Billing, Customer Communications, Customer Complaint Escalation, Customer Complaint Resolution, Customer Interaction, Customer Lifecycle Management, Customer Relations, Customer Relationship Management (CRM), Customer Retention, Customer Satisfaction, Customer Service Metrics, Customer Support, Escalation Management, Issue Resolution. You would need to be proficient in the following: Customer Service Monitoring Software. Although there may be many skills for success in this role, some companies may be willing to provide on the job training if you excel in other areas.
Experience with designing, drafting, editing and delivery of executive level training.
Strong understanding of Network/Application security, analysis or incident response.
Demonstrable knowledge of executive education best practices.
Professional experience in effectively supporting executive audiences.
Oregon Supervisory Manager or Executive Manager License required.
Step 6: View average salary for Executive Response Specialist
How much does an Executive Response Specialist make?
The average salary range for an Executive Response Specialist is from $43,760 to $57,119. The salary will change depending on your location, job level, experience, education, and skills.
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