How to Become an Outbound Contact Center Manager

Step 1: Understand the job description and responsibilities of an Outbound Contact Center Manager

What does an Outbound Contact Center Manager do?

AN Outbound Contact Center Manager manages and directs all aspects of outbound contact center operations. Implements and reviews contact center outbound policies and procedures. Being an Outbound Contact Center Manager oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. Responsible for staff recruiting, performance evaluation, training, and development. Additionally, Outbound Contact Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Contact Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Outbound Contact Center Manager typically requires 3+ years of managerial experience.

People's Opinions on Outbound Contact Center Manager responsibilities

Automated management of outbound calling campaigns provides a powerful tool for streamlining those critical, high volume business processes.

12/19/2019: Syracuse, NY

With an advanced solution for outbound communications, organizations can grow and strengthen their customer relationships and uncover new sales opportunities – turning every customer conversation into a fruitful one.

12/27/2019: Ventura, CA

Enghouse Interactive’s Outbound Communicator offers fully compliant predictive dialer technology delivering high performance, extraordinary flexibility and user-friendly operation for dynamic outbound campaigns.

12/22/2019: Fort Myers, FL

Businesses can design and configure their outbound communication processes more efficiently from day one with a solution that integrates seamlessly into their existing work environments.

01/17/2020: Boston, MA

Predictive, progressive, and preview outbound dialing with campaign management.

11/30/2019: Pensacola, FL
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Step 2: Learn best tips to become an Outbound Contact Center Manager

Best tips for those who want to become an Outbound Contact Center Manager

Here are some tips to become an Outbound Contact Center Manager.

People's Opinions on best tips

Vision and Strategy - Growth Opportunities.

12/19/2019: Gulfport, MS
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Step 3: View best colleges and universities for Outbound Contact Center Manager

Best colleges and universities for Outbound Contact Center Manager

  • Butler University
  • Carroll College
  • Cooper Union
  • High Point University
  • Princeton University
  • Providence College

Step 4: Think about whether is it worth to be an Outbound Contact Center Manager

Is being an Outbound Contact Center Manager Worth it?

People's Opinions on lifestyles

Outbound call centers are designed to reach out to customers or prospects to provide information on a new product or service, follow up on recent purchase, or remind your customers of an upcoming appointment.

12/17/2019: Rock Hill, SC

Make result-oriented outbound calls with right party connect optimization, leveraging machine learning.

12/12/2019: Colorado Springs, CO

The process of configuring Outbound Option involves the following procedures.

02/14/2020: Akron, OH

By default, inbound calls will take precedence over the outbound calls that need to be dialed out by the dialer when it comes about connecting the call to an available agent and this cannot be changed.

02/19/2020: Pocatello, ID

Products Conversational Engagement Engagement for Amazon Connect Engagement for Cisco Enterprise (LCM) Engagement for Cisco Express (U-Nexsys) Engagement for NICE inContact​ Desktop & Connectors (LYNX) Callback Manager (iAssist)​ Survey Manager (iAssist) Analytics & Control Analytics​ Next Best Action Unified Admin Command Center​.

12/17/2019: Racine, WI
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Step 5: Prepare relevant skills for being an Outbound Contact Center Manager

What skills do you need to be an Outbound Contact Center Manager?

In order to drive yourself and your team to success, in a management position you need to have a broad base of skills.  For success in this position, you effeciency with these skills is key: Service Design, Service Desk Management, Service Integration and Management, Service Management.  For this role, you will need to be adept in with: Customer Relationship Management (CRM) software, VoIP Software.  Although every company varies in their requirements, these competencies will help you in this role.

Step 6: View average salary for Outbound Contact Center Manager

How much does an Outbound Contact Center Manager make?

The average salary range for an Outbound Contact Center Manager is from $72,036 to $105,530. The salary will change depending on your location, job level, experience, education, and skills.

Salary range for an Outbound Contact Center Manager
$72,036 to $105,530

Step 7: Find relevant Outbound Contact Center Manager jobs, and apply.

Looking for Outbound Contact Center Manager jobs?

Here are some Outbound Contact Center Manager jobs in the United States.

Search Outbound Contact Center Manager Jobs in the United States

Step 8: Explore Career Path of Outbound Contact Center Manager