Customer Relationship Consultant - Service

Introduction:
Be part of Beyond Bank a bank that is for and with you.

We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With over 300,000 customers and over 40 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.

Our values of Customer Obsessed, Empowering Communities, Right things, right way, Shared Ambition, and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.

Where and how you can work

This role will be located within either our Adelaide or Canberra head office.

Description:
The Role

A Customer Relationship Consultant role will take your Customer Service experience to the next level. This role will develop you to reach additional heights with your lateral thinking and proactive behaviour. You will also take pride in delivering solutions to enquiries in a timely and efficient manner, taking interest in fulfilling the customer experience. A Customer Relationship Consultant role is more than just a standard inbound customer service job it’s the beginning of a rewarding career. Previous finance experience is not essential.

This role requires you to be flexible to work on a rotating roster Monday to Friday ranging from 8.00am – 8.00pm, and on Saturdays from 8.00am to 3.00pm CST.

The role you will:

• High-level attention to detail and accuracy to minimise double handling, errors and customer complaints
• Providing exceptional customer service and support through phone, email and face to face interactions with staff and customers
• Resolving staff and customer needs and concerns in a prompt and efficient manner
• Accurately following current policies, procedure and legislative and compliance regulations
• Taking accountability for contribution to individual and team performance
• Building strong working relationships with other departments
• Manage enquiries relating to our customer banking needs, identify opportunities, and provide sound advice and information to our customers

Skills and Experiences:
About you

You're a caring and customer-focused person excited to learn and grow. You value integrity, especially when handling customer information. Your teamwork and commitment to improvement will help us prioritise our customers' needs and satisfaction.

• Technically savvy with the ability to navigate over multiple IT Systems
• Able to operate in a change-orientated environment
• Willing to learn about Beyond Bank’s products and services
• Contribute to a high-achieving team with your commitment to success and strong work ethic
• Bring along your passion for customer service
• A problem solver that enjoys identifying the cause and resolving issues
• Work in a fast-paced environment with a high volume of enquiries
• Able to demonstrate your own sense of self-awareness as well as empathy for others

See yourself in our team

You will be joining the Customer Relationship Centre, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, online, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with our company.

Why work for Beyond Bank?

We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA as well as culturally diverse community members to apply for our roles.

Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at recruitment@beyondbank.com.au

And there’s even more benefits:

• Additional 3 paid work-life balance days to boost your annual leave
• Paid community volunteer days to support many community charities across Australia
• Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
• A flexible, and diverse working environment
• Career development opportunities, training and coaching

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.

What does our recruitment process look like?
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 5 weeks of mandatory full training.

Apply Now!

To find out more about Beyond Bank visit beyondbank.com.au or for more information contact recruitment@beyondbank.com.au

Applications close 1/09/2024

As a certified B Corp we are using our business as a force for good.