Ramp Operations Manager

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and professional development! 

Role Overview:
As the Ramp Operations Manager, you'll oversee dnata Ground Services from start to finish and serve as the primary client contact, ensuring top-notch service that exceeds expectations. You'll tackle complex business challenges, manage stakeholder demands, and navigate a fast-paced environment with finesse.

PRIMARY DUTIES AND RESPONSIBILITIES

• Oversee client-focused operations, managing daily work areas and ensuring compliance with Ground Handling and Service Level Agreements.
• Lead and develop your team through coaching, mentoring, and performance feedback to achieve high standards of performance.
• Engage with stakeholders to address their diverse interests and expectations effectively.
• Collaborate with management to develop and implement strategies that promote a customer-centric culture.
• Manage rosters and budgets to ensure effective and efficient business outcomes.
• Develop and maintain business processes and procedures in accordance with industry standards and company policies.
• Provide regular reports and metrics on key business issues.
• Promote a positive safety culture within the team, emphasizing awareness and vigilance.

ESSENTIAL CRITERIA

• 5 years of leadership experience with a strong focus on customer service.
• Proven background in aviation and ramp operations.
• Excellent communication and presentation skills.
• Track record of building and maintaining strong stakeholder relationships.
• Extensive experience in regulated industries with a focus on compliance and continuous improvement.
• Strong business acumen, including financial management and driving cultural change.
• Valid state driver’s license.

Desirable Criteria

• Previous experience in or knowledge of airline industry principles and procedures

• HSC or University graduate in a business discipline

What we offer in return:

• Opportunity to work for a Global company

• Great team environment

So... does this sound like you? If so, Apply Now!

We are an Equal Opportunity Employer, which values diversity and inclusion.

We support applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a solid focus on gender balance within the organisation and encourage women to apply.