Business Analyst

• Work on exciting initiatives across Qantas Technology
• Opportunity to innovate and drive change through technology
• Permanent, full-time role working at our Mascot Campus

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best. Technology is a big part of how we continue to pioneer our way forward.

The Business Analyst role bridges the gap between our Technology and Business teams. You will offer advice on technology solutions and development across its lifecycle, leveraging your understanding of the assigned business area to drive successful and sustainable solutions that address business problems. You will be accountable for a feature, product, project within the domain for managing the full lifecycle; including requirements gathering, solution design, functional needs, and user training activities.

You’ll have:

• 3 years’ experience as a business analyst
• An agile mindset and passion for Agile ways of working
• Experience working on large-scale and complex business environments
• Strong stakeholder engagement and management skills
• Demonstrated ability to work cross-functionally and think both critically and strategically
• Experience with modern delivery frameworks including scrum, Kanban, lean, HCD, test automation and others
• Excellent verbal and written communication skills with the ability to communicate complex ideas to technical and non-technical audiences
• Excellent documentation skills
• A customer-centric mindset with a drive for continuous improvement & innovation
• Experience working with B2C/CRM systems & contact centre technology desirable
• Familiar with contact centre operations

Qantas is an Equal Opportunity Employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander – and people from every other kind of background – to apply. We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you.

Be a part of something special – get in touch today.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications Close: Wednesday 11th September 2024