5 hard skills or competencies (industry competencies) for Facility Maintenance Technician II
Skill definition-Keeping business equipment in reliable working order and condition to lessen downtime and assure equipment safety.
Level 1 Behaviors
(General Familiarity)
Lists the latest tools and technologies used for equipment maintenance.
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Level 2 Behaviors
(Light Experience)
Uses different power and hand tools to help accomplish maintenance tasks and work orders.
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Level 3 Behaviors
(Moderate Experience)
Maintains equipment maintenance tracking software to reduce unexpected downtime.
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Level 4 Behaviors
(Extensive Experience)
Provides training to team members on proper maintenance of engineering equipment.
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Level 5 Behaviors
(Mastery)
Sets guidelines and procedures in performing diagnostic troubleshooting on all engineering equipment.
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Skill definition-Cutting, shaping, and assembling structural woodwork to construct buildings or other structures.
Level 1 Behaviors
(General Familiarity)
Identifies the basic measuring tools and equipment used in carpentry.
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Level 2 Behaviors
(Light Experience)
Selects appropriate tools and materials for use in carpentry work projects.
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Level 3 Behaviors
(Moderate Experience)
Works with multiple teams on carpentry tasks to assure completion of light to heavy carpentry in line with building codes.
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Level 4 Behaviors
(Extensive Experience)
Resolves complex carpentry issues to ensure the integrity and maintenance of buildings and structures.
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Level 5 Behaviors
(Mastery)
Stays abreast of the latest carpentry trends and industry best practices to maintain market competitiveness.
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8 general skills or competencies (Job family competencies) for Facility Maintenance Technician II
Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Identifies the most common workplace safety policies and procedures.
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Level 2 Behaviors
(Light Experience)
Suggests amendments to the existing safety policies and procedures to ensure regulatory compliance.
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Level 3 Behaviors
(Moderate Experience)
Works with cross-functional teams to coordinate the changes in our current safety policies and procedures.
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Level 4 Behaviors
(Extensive Experience)
Recommends change initiatives to improve our existing safety policies and procedures.
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Level 5 Behaviors
(Mastery)
Keeps abreast of the latest regulatory changes to ensure alignment of our safety policies.
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Skill definition-Maintaining, restoring, and improving the functionality of the building to ensure a safe, functional, and comfortable environment.
Level 1 Behaviors
(General Familiarity)
Identifies necessary equipment used for fixing operational problems within the building.
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Level 2 Behaviors
(Light Experience)
Informs the management of any safety concerns regarding equipment, grounds, and buildings.
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Level 3 Behaviors
(Moderate Experience)
Reviews maintenance calendars to ensure the building remains in good operating condition.
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Level 4 Behaviors
(Extensive Experience)
Leads preventative and corrective maintenance to avoid building system breakdowns.
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Level 5 Behaviors
(Mastery)
Monitors inspection and maintenance activities to ensure building operations align with our organization's objectives.
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7 soft skills or competencies (core competencies) for Facility Maintenance Technician II
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
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Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
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Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
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Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
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Skill definition-The capability of consistently delivering outstanding customer experiences to meet and even exceed customers' expectations.
Level 1 Behaviors
(General Familiarity)
Names popular customer service Key Performance Indicators (KPIs) and metrics.
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Level 2 Behaviors
(Light Experience)
Utilizes the tools and systems properly to manage customer service tasks.
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Level 3 Behaviors
(Moderate Experience)
Identifies and investigates emerging issues in service delivery; suggests improvement measures.
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Level 4 Behaviors
(Extensive Experience)
Looks for long-term benefits to the customer and adjusts service delivery accordingly.
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Level 5 Behaviors
(Mastery)
Leads business process design and re-design to enhance high-quality service delivery.
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Summary of Facility Maintenance Technician II skills and competencies
There are 5 hard skills for Facility Maintenance Technician II, Equipment Maintenance, Carpentry, HVAC, etc.
8 general skills for Facility Maintenance Technician II, Safety Policies and Procedures, Building Maintenance, Corrective Maintenance, etc.
7 soft skills for Facility Maintenance Technician II, Standard Operating Procedures (SOP), Service Excellence, Attention to Detail, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Facility Maintenance Technician II, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Service Excellence, and be proficient in Attention to Detail.