Skills & Competencies for Network Service Director
Network Service Director job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Network Service Director
Directs the operations of the service delivery department for a telecommunications network.
JOB RESPONSIBILITIES for Network Service Director
Ensures client service is prompt and accurate. Responsible for the design of strategic service plans and promotion of the organization's products or services.
Network Service Director SALARY RANGE
BASE 50%
$141,548
TOTAL 50%
$175,944
Job Level
M04
Job Code
EX05000197
Education/Degree
Bachelor's Degree
Reports To
Top Management
Network Service Director Skills and Competencies List
8 general skills or competencies (Job family competencies) for Network Service Director
1
Job Family Competencies –
Customer Complaint Resolution
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Identifies the importance of showing empathy in handling customer complaints.
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Level 2 Behaviors
(Light Experience)
Responds to unexpected customer requests and resolves complaints positively.
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Level 3 Behaviors
(Moderate Experience)
Makes alternative solutions within agreed time constraints to assure first contact resolution.
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Level 4 Behaviors
(Extensive Experience)
Recommends innovative solutions to mitigate future complex complaints.
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Level 5 Behaviors
(Mastery)
Establishes best practices in customer complaint resolution to provide highest quality of service.
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2
Job Family Competencies –
Customer Escalation Management
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Knows how to use the escalation matrix to identify escalation level for resolution.
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Level 2 Behaviors
(Light Experience)
Identifies the severity of conflicts and issues to make labeling decisions with minimal escalation.
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Level 3 Behaviors
(Moderate Experience)
Reviews incident performance metrics to make action plans and reduce future escalation rates.
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Level 4 Behaviors
(Extensive Experience)
Sets de-escalation approaches to facilitate respectful troubleshooting conversations with customers.
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Level 5 Behaviors
(Mastery)
Establishes an escalation management framework to avoid incorrect and insufficient issue resolution.
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3
Network Service Director
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Network Service Director
Proficiency Level - 4
5
Competency for -
Network Service Director
Proficiency Level - 5
9 soft skills or competencies (core competencies) for Network Service Director
1
Core Competencies –
Business Acumen
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Explains our key business strategies and priorities.
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Level 2 Behaviors
(Light Experience)
Reports and communicates market and competitor status regularly to the management team.
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Level 3 Behaviors
(Moderate Experience)
Evaluates supply chain efficiency with an eye toward improving shortcomings.
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Level 4 Behaviors
(Extensive Experience)
Optimizes business processes based on deep insight into various business unit functions.
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Level 5 Behaviors
(Mastery)
Designs and implements feedback loops to identify and promptly address business problems.
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2
Core Competencies –
Customer Relationship Management
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Gathers client information, past sales, and previous marketing efforts.
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Level 2 Behaviors
(Light Experience)
Identifies sales opportunities to reduce customer complaints and defection.
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Level 3 Behaviors
(Moderate Experience)
Resolves customer relationship management issues to offer better support and increase retention.
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Level 4 Behaviors
(Extensive Experience)
Manages marketing campaigns to conduct business and generate revenue.
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Level 5 Behaviors
(Mastery)
Improves customization of marketing to meet customers' needs and interests.
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3
Network Service Director
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Network Service Director
Proficiency Level - 4
5
Competency for -
Network Service Director
Proficiency Level - 5
Summary of Network Service Director skills and competencies
There are 0 hard skills for Network Service Director.
8 general skills for Network Service Director, Customer Complaint Resolution, Customer Escalation Management, Customer Interaction, etc.
9 soft skills for Network Service Director, Business Acumen, Customer Relationship Management, Process Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Service Director, he or she needs to be skilled in Business Acumen, be skilled in Customer Relationship Management, and be skilled in Process Management.
8 general skills for Network Service Director, Customer Complaint Resolution, Customer Escalation Management, Customer Interaction, etc.
9 soft skills for Network Service Director, Business Acumen, Customer Relationship Management, Process Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Service Director, he or she needs to be skilled in Business Acumen, be skilled in Customer Relationship Management, and be skilled in Process Management.
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