Skills & Competencies for Returns Clerk III
Returns Clerk III job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Returns Clerk III
Processes all repairs and returns in a timely manner.
JOB RESPONSIBILITIES for Returns Clerk III
Schedules, submits and initiates supplier returns in accordance with standard procedures. Records related data and supplier policies during future reporting process.
Returns Clerk III SALARY RANGE
BASE 50%
$41,255
TOTAL 50%
$42,260
Job Level
A03
Job Code
SM15000415
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager
Returns Clerk III Skills and Competencies List
8 general skills or competencies (Job family competencies) for Returns Clerk III
1
Job Family Competencies –
Customer Complaint Resolution
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Explains the flow of the customer complaint process from intake to customer resolution.
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Level 2 Behaviors
(Light Experience)
Gathers information on customer complaints to support prompt escalation and resolution.
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Level 3 Behaviors
(Moderate Experience)
Determines causes of customer service failures to make appropriate action plans and address complaints.
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Level 4 Behaviors
(Extensive Experience)
Manages the overall customer complaint process to facilitate timely resolutions, escalations, and responses.
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Level 5 Behaviors
(Mastery)
Champions customer service strategies in managing complaints to meet our standards and objectives.
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2
Job Family Competencies –
Customer Escalation Management
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Discusses the proper workflow in managing the customer escalation process.
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Level 2 Behaviors
(Light Experience)
Documents negative feedback from our customers into the escalation system for proper escalation.
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Level 3 Behaviors
(Moderate Experience)
Defines escalation management guidelines to determine the level of customer service needed.
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Level 4 Behaviors
(Extensive Experience)
Integrates customer service techniques in creating solutions to common escalation causes.
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Level 5 Behaviors
(Mastery)
Constructs escalation and contingency plans to improve customer service and conflict resolution process.
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3
Returns Clerk III
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Returns Clerk III
Proficiency Level - 4
5
Competency for -
Returns Clerk III
Proficiency Level - 5
8 soft skills or competencies (core competencies) for Returns Clerk III
1
Core Competencies –
Standard Operating Procedures (SOP)
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Implements the use of SOP throughout our business to drive efficiency.
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Level 4 Behaviors
(Extensive Experience)
Enhances the SOP management system to improve efficiency and user experience.
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Level 5 Behaviors
(Mastery)
Designs a Standard Operating Procedure (SOP) strategy to align with our business objectives.
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2
Core Competencies –
Self-Motivation
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Describes benefits of personal drive to achieve goals or standards.
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Level 2 Behaviors
(Light Experience)
Commits to personal and organizational goals.
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Level 3 Behaviors
(Moderate Experience)
Cultivates a mindset that stays curious, positive, and resilient.
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Level 4 Behaviors
(Extensive Experience)
Creates a vision board with company goals and objectives to increase motivation within the team.
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Level 5 Behaviors
(Mastery)
Delivers training activities to build continuous self-motivation and confidence across our organization.
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3
Returns Clerk III
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Returns Clerk III
Proficiency Level - 4
5
Competency for -
Returns Clerk III
Proficiency Level - 5
Summary of Returns Clerk III skills and competencies
There are 0 hard skills for Returns Clerk III.
8 general skills for Returns Clerk III, Customer Complaint Resolution, Customer Escalation Management, Customer Interaction, etc.
8 soft skills for Returns Clerk III, Standard Operating Procedures (SOP), Self-Motivation, Attention to Detail, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Returns Clerk III, he or she needs to be skilled in Standard Operating Procedures (SOP), be skilled in Self-Motivation, and be skilled in Attention to Detail.
8 general skills for Returns Clerk III, Customer Complaint Resolution, Customer Escalation Management, Customer Interaction, etc.
8 soft skills for Returns Clerk III, Standard Operating Procedures (SOP), Self-Motivation, Attention to Detail, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Returns Clerk III, he or she needs to be skilled in Standard Operating Procedures (SOP), be skilled in Self-Motivation, and be skilled in Attention to Detail.
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