Skills & Competencies for Employee Relations Manager

Employee Relations Manager job profile

JOB SUMMARY for Employee Relations Manager

Designs, plans, and implements a company's employee relations programs, policies, and procedures.

JOB RESPONSIBILITIES for Employee Relations Manager

Maintains good communication and positive relationships with employees to promote employee satisfaction. Guides department managers and employees throughout the performance management and goal setting process. Identifies and analyzes issues with employee relations infractions. Provides recommendations for resolutions.

Employee Relations Manager SALARY RANGE

BASE 50%
$128,261
TOTAL 50%
$137,395
Job Level
M02
Job Code
HR09200034
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

Employee Relations Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Employee Relations Manager skill and competencie below to view definitions.

9 general skills or competencies (Job family competencies) for Employee Relations Manager

1 Job Family Competencies – Internal Communications
Proficiency Level -3
Skill definition-Promoting a seamless flow of information throughout our business to align the employees' performance with the company's objectives.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and principles of effective internal communications.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects data to support senior management in tracking the performance of internal communications tactics.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Interacts with internal teams to improve communication materials and documentation standards.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops internal communication strategies to drive employee engagement and connection to your organization.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads all communications that drive employee engagement to cultivate a connected organization.
See 4 More Skill Behaviors
2 Job Family Competencies – Data Analytics
Proficiency Level -3
Skill definition-Applying techniques and processes in examining and evaluating raw data to derive conclusions to support business decision-making.
Level 1 Behaviors
(General Familiarity)
Explains how to apply data analytics to successful strategies.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Conducts data cleaning process by removing duplicate records to ensure effective data analytics.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Prepares data analytics tool to create visualizations.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Leads overall data analytics activities of our organization to apply decision-making techniques.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes best-in-class analytic data to improve performance by discovering patterns in data.
See 4 More Skill Behaviors
3 Employee Relations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Employee Relations Manager
Proficiency Level - 4
5 Competency for - Employee Relations Manager
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Employee Relations Manager

1 Core Competencies – Conflict Resolution
Proficiency Level -5
Skill definition-Resolving all disagreements and confrontations at the individual, group, or situation level.
Level 1 Behaviors
(General Familiarity)
Identifies potential and actual conflicts in own area.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Compiles information from all the conflicting parties about the reasons for the conflict.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Helps manage disagreements by professionally using facts.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Facilitates the development of creative solutions to conflicts.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops the processes in expanding areas of agreement and narrows areas of disagreement.
See 4 More Skill Behaviors
2 Core Competencies – Judgment and Decision Making
Proficiency Level -4
Skill definition-Applying the knowledge of decision-making processes and techniques to analyze the facts to reach sensible conclusions and form objective opinions.
Level 1 Behaviors
(General Familiarity)
Identifies decision makers in own environment.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Documents all possible solutions and potential action items for the problem.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Integrates multiple solutions to shape an optimum one.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Leads in uncovering biases that may affect the outcome of the decision.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Decides and defines long-term strategies while adapting to industry trends.
See 4 More Skill Behaviors
3 Employee Relations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Employee Relations Manager
Proficiency Level - 4
5 Competency for - Employee Relations Manager
Proficiency Level - 5

Summary of Employee Relations Manager skills and competencies

There are 0 hard skills for Employee Relations Manager.
9 general skills for Employee Relations Manager, Internal Communications, Data Analytics, Benefit Programs, etc.
10 soft skills for Employee Relations Manager, Conflict Resolution, Judgment and Decision Making, Coaching Others, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Employee Relations Manager, he or she needs to be an expert in Conflict Resolution, be skilled in Judgment and Decision Making, and be an expert in Coaching Others.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.