Skills & Competencies for Employee Services Director

Employee Services Director job profile

JOB SUMMARY for Employee Services Director

Directs the selection, design, and implementation of employee engagement programs geared to attract and retain employees and promote a healthy and productive work environment.

JOB RESPONSIBILITIES for Employee Services Director

Evaluates programs focused on work-life, child care, fitness, discounts, remote working, education, training, and others to provide options that engage employees. Develops processes to analyze and assess program utilization, employee feedback, competitiveness, and workforce productivity to ensure that a cost-effective mix of programs is offered. Designs policies and procedures to promote efficiency and optimize administrative hours to control costs. Researches and remains up to date with evolving changes in the employee experience space to identify areas to improve employee engagement and work experience.

Employee Services Director SALARY RANGE

BASE 50%
$187,749
TOTAL 50%
$211,915
Job Level
M04
Job Code
EX05000242
Education/Degree
Bachelor's Degree
Reports To
Senior Management

Employee Services Director Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Employee Services Director skill and competencie below to view definitions.

8 general skills or competencies (Job family competencies) for Employee Services Director

1 Job Family Competencies – Internal Communications
Proficiency Level -3
Skill definition-Promoting a seamless flow of information throughout our business to align the employees' performance with the company's objectives.
Level 1 Behaviors
(General Familiarity)
Documents the elements of effective internal communications strategies.
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Level 2 Behaviors
(Light Experience)
Supports the relevant directors in implementing effective communications strategies across our organization.
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Level 3 Behaviors
(Moderate Experience)
Partners with the business leadership communications team to ensure the performance of internal activities.
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Level 4 Behaviors
(Extensive Experience)
Facilitates continuous communication to develop and maintain a strong network of partnerships.
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Level 5 Behaviors
(Mastery)
Promotes best practices for internal communications to share information across your organization.
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2 Job Family Competencies – Career Development and Coaching
Proficiency Level -3
Skill definition-Providing career guidance through career positioning, career referral, career goal setting, skill development, and career path development.
Level 1 Behaviors
(General Familiarity)
Explains how to create a career development plan for our client.
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Level 2 Behaviors
(Light Experience)
Identifies appropriate training and coaching opportunities to plan career development for our employees.
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Level 3 Behaviors
(Moderate Experience)
Implements a career coaching model to track the growth and development of our employees.
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Level 4 Behaviors
(Extensive Experience)
Guides our employees on interpreting self-assessment instruments to evaluate individual performance.
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Level 5 Behaviors
(Mastery)
Creates a track model to act as a resource for coaching and associate development opportunities.
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3 Employee Services Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Employee Services Director
Proficiency Level - 4
5 Competency for - Employee Services Director
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Employee Services Director

1 Core Competencies – Planning and Organizing
Proficiency Level -5
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
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Level 2 Behaviors
(Light Experience)
Discusses the positive and negative outcomes of planning and organization in the workplace.
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Level 3 Behaviors
(Moderate Experience)
Helps set up new practices to anticipate and address the needs of planning and organization initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the adoption of advanced tools to streamline the process of planning and organization.
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Level 5 Behaviors
(Mastery)
Develops best practices in planning and organizing activities to improve organizational efficiency.
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2 Core Competencies – Project Management
Proficiency Level -4
Skill definition-Applying specific knowledge, skills, tools, and techniques to manage a project from initial conception to successful completion.
Level 1 Behaviors
(General Familiarity)
Lists examples of how poor communication can impede project success and techniques to rectify this.
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Level 2 Behaviors
(Light Experience)
Gathers the necessary data during project initiation to complete planning and project scope.
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Level 3 Behaviors
(Moderate Experience)
Works with different teams and departments to implement organizational changes that impact the project.
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Level 4 Behaviors
(Extensive Experience)
Monitors project progress, quality, deadlines, and other key metrics to ensure timely completion.
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Level 5 Behaviors
(Mastery)
Stays abreast of new technologies, tools, and industry practices that affect project management alternatives.
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3 Employee Services Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Employee Services Director
Proficiency Level - 4
5 Competency for - Employee Services Director
Proficiency Level - 5

Summary of Employee Services Director skills and competencies

There are 0 hard skills for Employee Services Director.
8 general skills for Employee Services Director, Internal Communications, Career Development and Coaching, Diversity and Inclusion, etc.
8 soft skills for Employee Services Director, Planning and Organizing, Project Management, Leadership, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Employee Services Director, he or she needs to be an expert in Planning and Organizing, be skilled in Project Management, and be an expert in Leadership.

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