Skills & Competencies for Employee Services Manager
Employee Services Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Employee Services Manager
Manages the selection, design, and implementation of employee engagement programs geared to attract and retain employees and promote a healthy and productive work environment.
JOB RESPONSIBILITIES for Employee Services Manager
Administers programs focused on work-life, child care, fitness, discounts, remote working, education, training, and others to provide options that engage employees. Analyzes and assesses program utilization, employee feedback, competitiveness, and workforce productivity to ensure that a cost-effective mix of programs is offered. Reviews and researches complex questions and identifies opportunities to improve employee engagement and work experience. Implements policies and procedures to guide department workflow to control program costs, promoting efficiency and optimizing administrative hours delegated to programs.
Employee Services Manager SALARY RANGE
BASE 50%
$116,346
TOTAL 50%
$124,358
Job Level
M02
Job Code
HR09200389
Education/Degree
Bachelor's Degree
Reports To
Director
Employee Services Manager Skills and Competencies List
9 general skills or competencies (Job family competencies) for Employee Services Manager
1
Job Family Competencies –
Internal Communications
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Compiles a list of issues and considerations in implementing an internal communications strategy.
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Level 2 Behaviors
(Light Experience)
Assists in the internal communication response to crises affecting organizational perception and reputation.
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Level 3 Behaviors
(Moderate Experience)
Deploys effective internal communication responses to concerns that affect our reputation.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates skills in leveraging internal channels to create impactful communications that drive engagement.
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Level 5 Behaviors
(Mastery)
Creates high-quality communication channels to internal audiences within your organization.
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2
Job Family Competencies –
Career Development and Coaching
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Describes the factors that influence career development.
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Level 2 Behaviors
(Light Experience)
Documents and help suggest new employment opportunities to the right candidate.
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Level 3 Behaviors
(Moderate Experience)
Develops workshops on topics such as goal setting, resume development, interview strategies, social media presence.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the use of coaching guidelines to support the career development needs of our employees.
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Level 5 Behaviors
(Mastery)
Conceptualizes strategies to track the impacts of career coaching on our employee development plans.
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3
Employee Services Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Employee Services Manager
Proficiency Level - 4
5
Competency for -
Employee Services Manager
Proficiency Level - 5
9 soft skills or competencies (core competencies) for Employee Services Manager
1
Core Competencies –
Resource Management
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Explains the purposes and importance of resource management.
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Level 2 Behaviors
(Light Experience)
Calculates and updates inventory and other resource requirement data.
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Level 3 Behaviors
(Moderate Experience)
Effectively deals with resource shortage and oversupply issues.
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Level 4 Behaviors
(Extensive Experience)
Ensures integrity and availability of all technology resources through adherence to change control and configuration management processes and procedures.
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Level 5 Behaviors
(Mastery)
Develops and updates the resource management metrics and KPIs to track and improve performance.
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2
Core Competencies –
Project Management
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Explains the differences in project management approaches, such as Agile, Waterfall, and Lean Six Sigma.
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Level 2 Behaviors
(Light Experience)
Assists in resolving unexpected factors affecting the project's deadline and success.
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Level 3 Behaviors
(Moderate Experience)
Communicates with stakeholders of varying interest levels regarding project progress and potential risks.
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Level 4 Behaviors
(Extensive Experience)
Designs and sets key performance indicators to measure and track the teams' progress.
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Level 5 Behaviors
(Mastery)
Forecasts and establishes project budgets through communicating with stakeholders.
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3
Employee Services Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Employee Services Manager
Proficiency Level - 4
5
Competency for -
Employee Services Manager
Proficiency Level - 5
Summary of Employee Services Manager skills and competencies
There are 0 hard skills for Employee Services Manager.
9 general skills for Employee Services Manager, Internal Communications, Career Development and Coaching, Diversity and Inclusion, etc.
9 soft skills for Employee Services Manager, Resource Management, Project Management, Leadership, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Employee Services Manager, he or she needs to be skilled in Resource Management, be skilled in Project Management, and be skilled in Leadership.
9 general skills for Employee Services Manager, Internal Communications, Career Development and Coaching, Diversity and Inclusion, etc.
9 soft skills for Employee Services Manager, Resource Management, Project Management, Leadership, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Employee Services Manager, he or she needs to be skilled in Resource Management, be skilled in Project Management, and be skilled in Leadership.
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