Skills & Competencies for Training Center Manager

Training Center Manager job profile

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JOB SUMMARY for Training Center Manager

Manages all operational activities of the training center including staffing, facilities, and coordination with vendors and suppliers.

JOB RESPONSIBILITIES for Training Center Manager

Develops corporate training center strategies and initiatives that reflect the organizations goals. Prepares business plans that support the operation of the center and adhere to budget. May collaborate with educational institutions to provide additional or specialized training. May be responsible for supervising trainers and instructors.

Training Center Manager SALARY RANGE

BASE 50%
$122,581
TOTAL 50%
$135,779
Job Level
M02
Job Code
HR09200375
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

Training Center Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Training Center Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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11 general skills or competencies (Job family competencies) for Training Center Manager

1 Job Family Competencies – Service Delivery
Proficiency Level -3
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Cites examples of constraints and benefits in service delivery.
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Level 2 Behaviors
(Light Experience)
Applies various communication styles in providing our services to customers.
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Level 3 Behaviors
(Moderate Experience)
Communicates with any disgruntled customers to win back their trust and business.
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Level 4 Behaviors
(Extensive Experience)
Creates innovative strategies to address reliability issues and optimize service delivery process.
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Level 5 Behaviors
(Mastery)
Conceptualizes effective staffing and scheduling patterns to uphold our quality of service delivery.
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2 Job Family Competencies – Curriculum Design
Proficiency Level -3
Skill definition-Planning, organizing, and designing learning strategies and processes to create a holistic learning environment and achieve educational goals.
Level 1 Behaviors
(General Familiarity)
Cites the best practices in curriculum design to meet our organization's objectives and outcomes.
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Level 2 Behaviors
(Light Experience)
Applies instructional systems approach to curriculum design, re-design, and development.
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Level 3 Behaviors
(Moderate Experience)
Audits the content of our curriculum to evaluate the effectiveness for a specific audience.
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Level 4 Behaviors
(Extensive Experience)
Delivers training programs and conferences about instructional materials and new teaching methods.
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Level 5 Behaviors
(Mastery)
Advocates new applications of advanced tools to improve productivity in developing curriculums.
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3 Training Center Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Training Center Manager
Proficiency Level - 4
5 Competency for - Training Center Manager
Proficiency Level - 5

14 soft skills or competencies (core competencies) for Training Center Manager

1 Core Competencies – Planning and Organizing
Proficiency Level -4
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Cites potential challenges and workplace issues in delegating tasks that may impede well coordinated work.
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Level 2 Behaviors
(Light Experience)
Assists in identifying and breaking tasks into a sequence of steps for a more organized task plan.
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Level 3 Behaviors
(Moderate Experience)
Aligns tasks and priorities with business goals and objectives.
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Level 4 Behaviors
(Extensive Experience)
Creates programs to improve planning and organization of work to achieve business objectives.
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Level 5 Behaviors
(Mastery)
Builds and designs organizational systems and planning tools to enhance overall productivity.
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2 Core Competencies – Project Management
Proficiency Level -4
Skill definition-Applying specific knowledge, skills, tools, and techniques to manage a project from initial conception to successful completion.
Level 1 Behaviors
(General Familiarity)
Cites methods and techniques used for scheduling project deadlines.
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Level 2 Behaviors
(Light Experience)
Adheres to organizational policies to guarantee the project aligns with standards and expectations.
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Level 3 Behaviors
(Moderate Experience)
Analyses new project management tools and methodologies and reports recommendations to management.
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Level 4 Behaviors
(Extensive Experience)
Delegates tasks and responsibilities when unanticipated circumstances arise.
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Level 5 Behaviors
(Mastery)
Develops and oversees the execution of an adaptable standard operating procedure for projects.
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3 Training Center Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Training Center Manager
Proficiency Level - 4
5 Competency for - Training Center Manager
Proficiency Level - 5

Summary of Training Center Manager skills and competencies

There are 0 hard skills for Training Center Manager.
11 general skills for Training Center Manager, Service Delivery, Curriculum Design, Diversity and Inclusion, etc.
14 soft skills for Training Center Manager, Planning and Organizing, Project Management, Coaching Others, etc.
While the list totals 25 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Training Center Manager, he or she needs to be skilled in Planning and Organizing, be skilled in Project Management, and be an expert in Coaching Others.

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