Skills & Competencies for IT Quality Assurance Analyst I
IT Quality Assurance Analyst I job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for IT Quality Assurance Analyst I
Assists in the evaluation, testing, and validation of IT systems, services and /or software.
JOB RESPONSIBILITIES for IT Quality Assurance Analyst I
Assesses service levels and product performance to ensure they meet established quality standards. Documents issues and tracks status in designated systems. Develops or participates in the development of solutions to resolve problems.
IT Quality Assurance Analyst I SALARY RANGE
BASE 50%
$66,233
TOTAL 50%
$68,181
Job Level
P01
Job Code
IT10000537
Education/Degree
Bachelor's Degree
Reports To
Manager
IT Quality Assurance Analyst I Skills and Competencies List
1 hard skill or competency (industry competency) for IT Quality Assurance Analyst I
1
Industry Competency –
Root Cause Analysis
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the concepts and benefits of root cause analysis in process improvement.
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Level 2 Behaviors
(Light Experience)
Collects data for investigations and troubleshooting processing issues for root cause analysis.
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Level 3 Behaviors
(Moderate Experience)
Analyzes corrective action plans according to the root cause analysis results.
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Level 4 Behaviors
(Extensive Experience)
Implements various approaches to investigate the different problems and causes.
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Level 5 Behaviors
(Mastery)
Advocates for use of advanced methods, tools, and techniques in conducting root cause analysis.
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3
IT Quality Assurance Analyst I
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Analyst I
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Analyst I
Proficiency Level - 5
9 general skills or competencies (Job family competencies) for IT Quality Assurance Analyst I
1
Job Family Competencies –
Automated Testing
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites different automated tests, such as unit, functional, and integration tests.
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Level 2 Behaviors
(Light Experience)
Assists in implementing and monitoring continuous automated testing integration.
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Level 3 Behaviors
(Moderate Experience)
Conducts automated accessibility testing using a combination of tools and methods.
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Level 4 Behaviors
(Extensive Experience)
Evaluates applied approaches and strategies for automated testing to identify areas for improvement.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools to validate the software functionality automatically.
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2
Job Family Competencies –
IT Governance
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Explains the concepts of IT governance processes, policies, and best practices.
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Level 2 Behaviors
(Light Experience)
Gathers and documents the requirements to support the development of IT governance policies.
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Level 3 Behaviors
(Moderate Experience)
Partners with various teams to define and implement techniques in alignment with IT governance policies.
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Level 4 Behaviors
(Extensive Experience)
Manages and optimizes risks in IT governance to ensure business continuity.
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Level 5 Behaviors
(Mastery)
Establishes IT risk management programs to drive effective IT governance controls and processes.
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3
IT Quality Assurance Analyst I
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Analyst I
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Analyst I
Proficiency Level - 5
8 soft skills or competencies (core competencies) for IT Quality Assurance Analyst I
1
Core Competencies –
Gathering Information
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the use of surveys and interviews in gathering the necessary information.
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Level 2 Behaviors
(Light Experience)
Conducts basic research to identify current industry trends and best practices.
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Level 3 Behaviors
(Moderate Experience)
Participates in various company events to gain information about current business operations.
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Level 4 Behaviors
(Extensive Experience)
Provides training to others about new techniques and strategies for effective data collection.
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Level 5 Behaviors
(Mastery)
Develops best practices and programs to improve data collection across our business.
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2
Core Competencies –
Quality Management
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Explains the benefit and importance of high quality to drive client satisfaction and organizational success.
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Level 2 Behaviors
(Light Experience)
Escalates high-priority quality issues immediately to management for immediate attention.
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Level 3 Behaviors
(Moderate Experience)
Maintains compliance with established quality standards such as ISO 9000, Six Sigma, etc.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the investigation and resolution of quality incidents, process deviation, and product defects.
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Level 5 Behaviors
(Mastery)
Leads our organizational change management efforts to enhance quality management.
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3
IT Quality Assurance Analyst I
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Analyst I
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Analyst I
Proficiency Level - 5
Summary of IT Quality Assurance Analyst I skills and competencies
There are 1 hard skills for IT Quality Assurance Analyst I, Root Cause Analysis.
9 general skills for IT Quality Assurance Analyst I, Automated Testing, IT Governance, Programming, etc.
8 soft skills for IT Quality Assurance Analyst I, Gathering Information, Quality Management, Analytical Thinking, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Analyst I, he or she needs to be proficient in Gathering Information, be proficient in Quality Management, and be proficient in Analytical Thinking.
9 general skills for IT Quality Assurance Analyst I, Automated Testing, IT Governance, Programming, etc.
8 soft skills for IT Quality Assurance Analyst I, Gathering Information, Quality Management, Analytical Thinking, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Analyst I, he or she needs to be proficient in Gathering Information, be proficient in Quality Management, and be proficient in Analytical Thinking.
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