Skills & Competencies for IT Quality Assurance Manager
IT Quality Assurance Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for IT Quality Assurance Manager
Manages a group of quality assurance analysts who evaluate, test, and validate software and/or IT services.
JOB RESPONSIBILITIES for IT Quality Assurance Manager
Develops and implements quality assurance problem reporting processes and systems. Analyzes deficiencies in service or performance and recommends product or service improvements to address problems. Designs and implements defect reduction programs.
IT Quality Assurance Manager SALARY RANGE
BASE 50%
$137,627
TOTAL 50%
$147,634
Job Level
M02
Job Code
IT10000241
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department
IT Quality Assurance Manager Skills and Competencies List
8 general skills or competencies (Job family competencies) for IT Quality Assurance Manager
1
Job Family Competencies –
IT Governance
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists all the emerging risks and control issues in IT governance.
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Level 2 Behaviors
(Light Experience)
Supports the automation of the IT governance process to drive cost reduction and operational efficiency.
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Level 3 Behaviors
(Moderate Experience)
Works with various teams to identify areas of improvement for service delivery and risk management processes.
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Level 4 Behaviors
(Extensive Experience)
Trains staff to be familiar with the IT strategies to properly align them.
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Level 5 Behaviors
(Mastery)
Promotes enterprise-wide IT governance programs to mature and improve the IT service over time.
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2
Job Family Competencies –
IT Operations
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Follows IT operation processes and standards in running a successful IT-enabled business.
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Level 2 Behaviors
(Light Experience)
Identifies risks to operations to improve the collaboration with the IT and business operations team.
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Level 3 Behaviors
(Moderate Experience)
Makes preemptive and immediate corrective actions to minimize risk and IT complexity.
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Level 4 Behaviors
(Extensive Experience)
Maximizes efficiency and productivity to meet the business needs of internal and external users.
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Level 5 Behaviors
(Mastery)
Develops expertise and leadership to ensure alignment of IT strategic business plans.
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3
IT Quality Assurance Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Manager
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Manager
Proficiency Level - 5
12 soft skills or competencies (core competencies) for IT Quality Assurance Manager
1
Core Competencies –
Business Process Improvement
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists the key benefits and effects of business process improvement.
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Level 2 Behaviors
(Light Experience)
Identifies the constraints causing bottlenecks in our production.
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Level 3 Behaviors
(Moderate Experience)
Pinpoints extraneous steps and sub-steps within the process that don't seem to serve a purpose.
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Level 4 Behaviors
(Extensive Experience)
Reassigns and retrains staff as needed in preparation for revised business processes.
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Level 5 Behaviors
(Mastery)
Promotes the automation of processes to minimize the number of manual steps and errors.
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2
Core Competencies –
Budgeting
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the importance of budget reporting and forecasting in our workplace.
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Level 2 Behaviors
(Light Experience)
Supplies supporting information and justification for major line items.
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Level 3 Behaviors
(Moderate Experience)
Utilizes software tools and applications to forecast our annual budget accurately.
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Level 4 Behaviors
(Extensive Experience)
Provides in-depth training to our entire organization about the zero based budgeting methodology.
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Level 5 Behaviors
(Mastery)
Forecasts asset needs to leverage available inventory and data compilation for annual budgeting.
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3
IT Quality Assurance Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Manager
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Manager
Proficiency Level - 5
Summary of IT Quality Assurance Manager skills and competencies
There are 0 hard skills for IT Quality Assurance Manager.
8 general skills for IT Quality Assurance Manager, IT Governance, IT Operations, IT Security, etc.
12 soft skills for IT Quality Assurance Manager, Business Process Improvement, Budgeting, Quality Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Manager, he or she needs to be proficient in Business Process Improvement, be proficient in Budgeting, and be skilled in Quality Management.
8 general skills for IT Quality Assurance Manager, IT Governance, IT Operations, IT Security, etc.
12 soft skills for IT Quality Assurance Manager, Business Process Improvement, Budgeting, Quality Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Manager, he or she needs to be proficient in Business Process Improvement, be proficient in Budgeting, and be skilled in Quality Management.
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