Skills & Competencies for PC Support Manager

PC Support Manager job profile

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JOB SUMMARY for PC Support Manager

Manages a team that provides personal computer deployment and support, including setup, installation, repairs, upgrades, migrations, and troubleshooting.

JOB RESPONSIBILITIES for PC Support Manager

Maintains the necessary hardware and software inventory and oversees the administration of required licenses. Analyzes PC resource requirements and evaluates available vendors, products, and services that will meet the organization's needs. Implements training programs and develops documentation to support end-users. Possesses experience in a LAN environment, a strong understanding of PC operating systems, security tools, and extensive knowledge of all commonly used PC software and products.

PC Support Manager SALARY RANGE

BASE 50%
$125,001
TOTAL 50%
$131,384
Job Level
M02
Job Code
IT10000079
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

PC Support Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each PC Support Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for PC Support Manager

1 Job Family Competencies – Computer Hardware
Proficiency Level -3
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Compiles a list of key considerations in choosing computer hardware for our business.
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Level 2 Behaviors
(Light Experience)
Applies technical knowledge to give support to the diagnosis of computer hardware-related issues.
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Level 3 Behaviors
(Moderate Experience)
Deploys new computer hardware and technologies to streamline our business operations.
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Level 4 Behaviors
(Extensive Experience)
Evaluates existing computer systems and recommend necessary upgrades.
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Level 5 Behaviors
(Mastery)
Advocates the use of advanced technologies to automate routine tasks in our organization.
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2 Job Family Competencies – Computer Troubleshooting
Proficiency Level -3
Skill definition-Diagnosing the cause of a fault in a computer system and resolving the identified issues to maintain its reliability and functionality.
Level 1 Behaviors
(General Familiarity)
Cites examples of troubleshooting techniques and methodologies.
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Level 2 Behaviors
(Light Experience)
Assists in identifying and resolving network, connectivity, and server issues.
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Level 3 Behaviors
(Moderate Experience)
Executes corrective action plans to mitigate system performance inefficiencies.
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Level 4 Behaviors
(Extensive Experience)
Adapts to the latest troubleshooting techniques to diagnose complex computer problems.
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Level 5 Behaviors
(Mastery)
Creates processes and protocols for the systems upgrades and troubleshooting.
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3 PC Support Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Support Manager
Proficiency Level - 4
5 Competency for - PC Support Manager
Proficiency Level - 5

13 soft skills or competencies (core competencies) for PC Support Manager

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
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2 Core Competencies – Budgeting
Proficiency Level -2
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Compiles a list of basic issues and risks for conducting our budget processes.
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Level 2 Behaviors
(Light Experience)
Applies established guidelines for conducting our budgeting processes.
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Level 3 Behaviors
(Moderate Experience)
Communicates budget objectives and plans to help identify financial trends and create budget forecasts.
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Level 4 Behaviors
(Extensive Experience)
Anticipates organizational income and expenses to make forecasts and develop budget plans.
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Level 5 Behaviors
(Mastery)
Adapts relevant industry trends on techniques in financial budgeting in our organization.
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3 PC Support Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Support Manager
Proficiency Level - 4
5 Competency for - PC Support Manager
Proficiency Level - 5

Summary of PC Support Manager skills and competencies

There are 0 hard skills for PC Support Manager.
9 general skills for PC Support Manager, Computer Hardware, Computer Troubleshooting, Help Desk, etc.
13 soft skills for PC Support Manager, Standard Operating Procedures (SOP), Budgeting, Planning and Organizing, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a PC Support Manager, he or she needs to be skilled in Standard Operating Procedures (SOP), be proficient in Budgeting, and be skilled in Planning and Organizing.

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