Skills & Competencies for Salesforce CRM Senior Administrator

Salesforce CRM Senior Administrator job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Salesforce CRM Senior Administrator

Administers the Customer Relationship Management (CRM) applications.

JOB RESPONSIBILITIES for Salesforce CRM Senior Administrator

Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Monitors end-user usage of systems and performs daily administrative and user support tasks.

Salesforce CRM Senior Administrator SALARY RANGE

BASE 50%
$96,471
TOTAL 50%
$103,854
Job Level
P03
Job Code
IT10000218
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department

Salesforce CRM Senior Administrator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Salesforce CRM Senior Administrator skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

9 general skills or competencies (Job family competencies) for Salesforce CRM Senior Administrator

1 Job Family Competencies – Data Analytics
Proficiency Level -3
Skill definition-Applying techniques and processes in examining and evaluating raw data to derive conclusions to support business decision-making.
Level 1 Behaviors
(General Familiarity)
Describes the fundamentals of data and business analytics.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Applies broad knowledge and best practices to provide data analytics services to clients.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Communicates and interprets data to provide clarity to non-technical and technical audiences.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to produce data analytics key indicators and metrics.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs the conceptual, logical, and physical data models to support the analytic data requirements.
See 4 More Skill Behaviors
2 Job Family Competencies – End-User Training
Proficiency Level -2
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Cites examples of challenges and issues that affect end-user training.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Applies knowledge-based learning to support the delivery of end-user training.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Adheres to our training processes to ensure consistency in delivering end-user training.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to design and deliver end-user training programs.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds a change management training model to improve support structures for end-users.
See 4 More Skill Behaviors
3 Salesforce CRM Senior Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Salesforce CRM Senior Administrator
Proficiency Level - 4
5 Competency for - Salesforce CRM Senior Administrator
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Salesforce CRM Senior Administrator

1 Core Competencies – Customer Relationship Management
Proficiency Level -3
Skill definition-Applying principles, practices and guidelines to interact and build a good business relationship with customers.
Level 1 Behaviors
(General Familiarity)
Cites examples of different types of CRM solutions.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Applies statistical methods to analyze and gather customer data.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Analyzes customer data collected through multiple sources to make more informed decisions.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Delivers a collaborative approach to provide timely and accurate processing of orders and requests.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Creates a holistic view of a business' customers to increase referrals from existing clients.
See 4 More Skill Behaviors
2 Core Competencies – Analytical Thinking
Proficiency Level -3
Skill definition-Gathering, organizing, and analyzing information to identify the root cause of organizational problems and develop alternative solutions accordingly.
Level 1 Behaviors
(General Familiarity)
Clarifies the differences between analytical thinking and critical thinking.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Analyzes the importance of the problem and determines the key points to solve it.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Applies various theories, concepts, or analytical tools to analyze complex problems.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Anticipates and develops comprehensive solutions to reduce potential obstacles, challenges, and risks.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions advanced methodologies and approaches, such as design thinking, for creative problem-solving.
See 4 More Skill Behaviors
3 Salesforce CRM Senior Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Salesforce CRM Senior Administrator
Proficiency Level - 4
5 Competency for - Salesforce CRM Senior Administrator
Proficiency Level - 5

Summary of Salesforce CRM Senior Administrator skills and competencies

There are 0 hard skills for Salesforce CRM Senior Administrator.
9 general skills for Salesforce CRM Senior Administrator, Data Analytics, End-User Training, Data Integration, etc.
7 soft skills for Salesforce CRM Senior Administrator, Customer Relationship Management, Analytical Thinking, Attention to Detail, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Salesforce CRM Senior Administrator, he or she needs to be skilled in Customer Relationship Management, be skilled in Analytical Thinking, and be skilled in Attention to Detail.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.