Skills & Competencies for Systems Support Assistant, Sr.

Systems Support Assistant, Sr. job profile

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JOB SUMMARY for Systems Support Assistant, Sr.

Assists in the installation, maintenance, and general support of systems.

JOB RESPONSIBILITIES for Systems Support Assistant, Sr.

Assists users with questions or problems. May help perform system backups and recovery and install new software.

Systems Support Assistant, Sr. SALARY RANGE

BASE 50%
$75,673
TOTAL 50%
$77,059
Job Level
A03
Job Code
IT10000294
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager

Systems Support Assistant, Sr. Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Systems Support Assistant, Sr. skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Systems Support Assistant, Sr.

1 Job Family Competencies – Remote Support
Proficiency Level -3
Skill definition-Leveraging support tools and software to provide remote and instant access in addressing issues on customers' device.
Level 1 Behaviors
(General Familiarity)
Knows the technical aspects applied in carrying out remote support activities.
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Level 2 Behaviors
(Light Experience)
Uses remote support tools and software in tracking customer complaints to resolve end-user issues.
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Level 3 Behaviors
(Moderate Experience)
Sets up remote access to perform diagnostic support and resolve complex issues.
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Level 4 Behaviors
(Extensive Experience)
Manages all remote support activities to determine areas for improvement and decrease response times.
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Level 5 Behaviors
(Mastery)
Leads the adoption of advanced tools in remote support to resolve issues faster and increase productivity.
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2 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step process of the back-end system as it relates to technical support.
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Level 2 Behaviors
(Light Experience)
Receives and answers customer calls to identify root cause of technical issues and concerns.
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Level 3 Behaviors
(Moderate Experience)
Researches technical developments to adapt new tools and drive seamless technical support delivery.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvements to current technologies and methods to improve the quality of technical support.
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Level 5 Behaviors
(Mastery)
Forecasts future trends in technical support services to create new approaches in handling customer concerns.
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3 Systems Support Assistant, Sr. - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Systems Support Assistant, Sr.
Proficiency Level - 4
5 Competency for - Systems Support Assistant, Sr.
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Systems Support Assistant, Sr.

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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3 Systems Support Assistant, Sr. - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Systems Support Assistant, Sr.
Proficiency Level - 4
5 Competency for - Systems Support Assistant, Sr.
Proficiency Level - 5

Summary of Systems Support Assistant, Sr. skills and competencies

There are 0 hard skills for Systems Support Assistant, Sr...
9 general skills for Systems Support Assistant, Sr., Remote Support, Technical Support, DevOps, etc.
6 soft skills for Systems Support Assistant, Sr., Standard Operating Procedures (SOP), Attention to Detail, Time Management, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Systems Support Assistant, Sr., he or she needs to be proficient in Standard Operating Procedures (SOP), be skilled in Attention to Detail, and be skilled in Time Management.

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