10 general skills or competencies (Job family competencies) for Top IT Vendor Relationship Executive
Skill definition-Using all IT infrastructure, hardware, software, and systems to support business operations and achieve business strategies.
Level 1 Behaviors
(General Familiarity)
Explains the purpose of service level agreements within an IT environment.
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Level 2 Behaviors
(Light Experience)
Identifies risk impacting our business to support the development of risk remediation plans for the IT environment.
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Level 3 Behaviors
(Moderate Experience)
Performs routine gap analysis to support the implementation of security controls in an enterprise IT environment.
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Level 4 Behaviors
(Extensive Experience)
Oversees corrective action plans to address security deficiencies in the IT environment.
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Level 5 Behaviors
(Mastery)
Develops and implements policies and procedures to drive continuous improvements in IT operations.
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Skill definition-Designing, creating, and supporting IT services to manage end-to-end delivery of IT processes and activities.
Level 1 Behaviors
(General Familiarity)
Follows the principles and best practices relating to IT service management (ITSM).
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Level 2 Behaviors
(Light Experience)
Records and documents IT service requests using a ticket management system.
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Level 3 Behaviors
(Moderate Experience)
Performs IT service management reviews for product/infrastructure teams.
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Level 4 Behaviors
(Extensive Experience)
Oversees the day-to-day operation and governance of the lifecycle of IT service management.
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Level 5 Behaviors
(Mastery)
Establishes and maintains an IT service management (ITSM) process to align the delivery of information technology.
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10 soft skills or competencies (core competencies) for Top IT Vendor Relationship Executive
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Explains our key business strategies and priorities.
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Level 2 Behaviors
(Light Experience)
Reports and communicates market and competitor status regularly to the management team.
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Level 3 Behaviors
(Moderate Experience)
Implements effective marketing strategies that achieve improved business outcomes.
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Level 4 Behaviors
(Extensive Experience)
Optimizes business processes based on deep insight into various business unit functions.
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Level 5 Behaviors
(Mastery)
Evaluates industry and market trends to identify new business opportunities.
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Skill definition-Ability to define, understand, and support activities to build business partnerships, drive value, and satisfy clients.
Level 1 Behaviors
(General Familiarity)
Lists the tools and software used in business relationship management.
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Level 2 Behaviors
(Light Experience)
Responds to business partners' inquiries regarding providers' products and services.
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Level 3 Behaviors
(Moderate Experience)
Performs profile analysis to manage commercial customer portfolios and determine to cross-sell opportunities.
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Level 4 Behaviors
(Extensive Experience)
Maintains business development plans and strategies to prospect new and enhance and existing business relationships.
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Level 5 Behaviors
(Mastery)
Creates strategic business planning and road mapping for the business partner.
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Summary of Top IT Vendor Relationship Executive skills and competencies
There are 0 hard skills for Top IT Vendor Relationship Executive.
10 general skills for Top IT Vendor Relationship Executive, IT Environment, IT Service Management (ITSM), IT Strategy, etc.
10 soft skills for Top IT Vendor Relationship Executive, Business Acumen, Business Relationship Management, Financial Acumen, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Top IT Vendor Relationship Executive, he or she needs to be skilled in Business Acumen, be skilled in Business Relationship Management, and be skilled in Financial Acumen.