Skills & Competencies for Annuity Services Director
Annuity Services Director job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Annuity Services Director
Directs and oversees all aspects of the annuity customer service program.
JOB RESPONSIBILITIES for Annuity Services Director
Provides leadership on the administration of annuity products including distribution, asset transfers, death claim approvals to ensure compliance with state and federal regulations. Maintains appropriate staffing to ensure high-level quality service and ensures hired staff has the education necessary and is provided the appropriate training to keep up-to-date on regulations.
Annuity Services Director SALARY RANGE
BASE 50%
$139,273
TOTAL 50%
$163,868
Job Level
M03
Job Code
EX05000171
Education/Degree
Bachelor's Degree
Reports To
Top Management
Annuity Services Director Skills and Competencies List
6 hard skills or competencies (industry competencies) for Annuity Services Director
1
Industry Competency –
Insurance Industry
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Identifies the key legislation and regulations governing insurance contracts.
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Level 2 Behaviors
(Light Experience)
Records and maintains insurance policy and claims information in a database system.
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Level 3 Behaviors
(Moderate Experience)
Utilizes various tools and technologies to optimize insurance claims turnaround cycles.
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Level 4 Behaviors
(Extensive Experience)
Provides recommendations for improving methods and procedures to enhance insurance claims handling.
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Level 5 Behaviors
(Mastery)
Leads the deployment of strategic approaches to address complex insurance risk management programs.
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2
Industry Competency –
Insurance Legal and Regulatory Environment
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Discusses the importance of insurance regulations in protecting clients' financial security and assets.
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Level 2 Behaviors
(Light Experience)
Gathers and interprets policy contracts to understand insurance legal and regulatory standards.
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Level 3 Behaviors
(Moderate Experience)
Maintains financial and market regulation to validate insurance's accounting methods and procedures.
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Level 4 Behaviors
(Extensive Experience)
Sets guidelines to promote fairness and transparency in financial markets in providing insurance products.
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Level 5 Behaviors
(Mastery)
Develops compliance and risk management standards to manage overall insurance legal and regulatory environment.
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3
Annuity Services Director
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Annuity Services Director
Proficiency Level - 4
5
Competency for -
Annuity Services Director
Proficiency Level - 5
11 soft skills or competencies (core competencies) for Annuity Services Director
1
Core Competencies –
Budgeting
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Explains the importance of budget reporting and forecasting in our workplace.
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Level 2 Behaviors
(Light Experience)
Supplies supporting information and justification for major line items.
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Level 3 Behaviors
(Moderate Experience)
Utilizes software tools and applications to forecast our annual budget accurately.
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Level 4 Behaviors
(Extensive Experience)
Provides in-depth training to our entire organization about the zero based budgeting methodology.
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Level 5 Behaviors
(Mastery)
Forecasts asset needs to leverage available inventory and data compilation for annual budgeting.
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2
Core Competencies –
Customer Relationship Management
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Gathers client information, past sales, and previous marketing efforts.
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Level 2 Behaviors
(Light Experience)
Identifies sales opportunities to reduce customer complaints and defection.
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Level 3 Behaviors
(Moderate Experience)
Resolves customer relationship management issues to offer better support and increase retention.
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Level 4 Behaviors
(Extensive Experience)
Manages marketing campaigns to conduct business and generate revenue.
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Level 5 Behaviors
(Mastery)
Improves customization of marketing to meet customers' needs and interests.
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3
Annuity Services Director
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Annuity Services Director
Proficiency Level - 4
5
Competency for -
Annuity Services Director
Proficiency Level - 5
Summary of Annuity Services Director skills and competencies
There are 6 hard skills for Annuity Services Director, Insurance Industry, Insurance Legal and Regulatory Environment, Insurance Products, etc.
0 general skills for Annuity Services Director.
11 soft skills for Annuity Services Director, Budgeting, Customer Relationship Management, Planning and Organizing, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Annuity Services Director, he or she needs to be skilled in Budgeting, be skilled in Customer Relationship Management, and be skilled in Planning and Organizing.
0 general skills for Annuity Services Director.
11 soft skills for Annuity Services Director, Budgeting, Customer Relationship Management, Planning and Organizing, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Annuity Services Director, he or she needs to be skilled in Budgeting, be skilled in Customer Relationship Management, and be skilled in Planning and Organizing.
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