Skills & Competencies for Leasing Consultant
Leasing Consultant job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Leasing Consultant
Facilitates the rental of apartment units to ensure maximum occupancy at all times and high renewal rates.
JOB RESPONSIBILITIES for Leasing Consultant
Coordinates move-ins and move-outs, lease negotiations and renewals, and apartment showings. Ensures paperwork of current and prospective tenants is completed accurately.
Leasing Consultant SALARY RANGE
BASE 50%
$33,662
TOTAL 50%
$36,391
Job Level
A02
Job Code
SM15000304
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager
Leasing Consultant Skills and Competencies List
10 general skills or competencies (Job family competencies) for Leasing Consultant
1
Job Family Competencies –
Customer Satisfaction
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes methods used in collecting and analyzing customer satisfaction data.
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Level 2 Behaviors
(Light Experience)
Assists in creating questions to surveys to identify customer satisfaction levels.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to establish positive interactions and maintain a high level of satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Delivers superior customer service to optimize customer satisfaction scores.
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Level 5 Behaviors
(Mastery)
Constructs innovative solutions and effective interventions to drive customer satisfaction.
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2
Job Family Competencies –
Building Maintenance
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Describes the importance of building maintenance in ensuring the safety and comfort of occupants.
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Level 2 Behaviors
(Light Experience)
Conducts and performs preventative maintenance of building equipment, such as mechanical systems.
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Level 3 Behaviors
(Moderate Experience)
Executes maintenance and repair of various building systems in compliance with safety standards.
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Level 4 Behaviors
(Extensive Experience)
Creates and completes a building checklist to be utilized for routine maintenance schedules.
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Level 5 Behaviors
(Mastery)
Develops standard operating procedures to preserve the functional condition of the building services.
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3
Leasing Consultant
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Leasing Consultant
Proficiency Level - 4
5
Competency for -
Leasing Consultant
Proficiency Level - 5
10 soft skills or competencies (core competencies) for Leasing Consultant
1
Core Competencies –
Customer Focus
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the impact of avoiding overcommitments in dealing with customer concerns.
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Level 2 Behaviors
(Light Experience)
Enters clients' issues into the customer database systems.
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Level 3 Behaviors
(Moderate Experience)
Communicates information with customers to build their understanding of issues and capabilities.
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Level 4 Behaviors
(Extensive Experience)
Delivers training to employees to provide outstanding experiences for customers.
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Level 5 Behaviors
(Mastery)
Creates procedures and methods for monitoring and evaluating customer concerns, issues, and satisfaction.
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2
Core Competencies –
Attention to Detail
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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3
Leasing Consultant
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Leasing Consultant
Proficiency Level - 4
5
Competency for -
Leasing Consultant
Proficiency Level - 5
Summary of Leasing Consultant skills and competencies
There are 0 hard skills for Leasing Consultant.
10 general skills for Leasing Consultant, Customer Satisfaction, Building Maintenance, Facilities Maintenance, etc.
10 soft skills for Leasing Consultant, Customer Focus, Attention to Detail, Time Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Leasing Consultant, he or she needs to be proficient in Customer Focus, be proficient in Attention to Detail, and be proficient in Time Management.
10 general skills for Leasing Consultant, Customer Satisfaction, Building Maintenance, Facilities Maintenance, etc.
10 soft skills for Leasing Consultant, Customer Focus, Attention to Detail, Time Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Leasing Consultant, he or she needs to be proficient in Customer Focus, be proficient in Attention to Detail, and be proficient in Time Management.
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