Skills & Competencies for Resident Services Administrator
Resident Services Administrator job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Resident Services Administrator
Provides on-site customer service for a residential property or community.
JOB RESPONSIBILITIES for Resident Services Administrator
Organizes tenant move ins/outs and works with building staff to resolve tenant complaints. Coordinates maintenance, schedules deliveries, and liaisons with external vendors as necessary.
Resident Services Administrator SALARY RANGE
BASE 50%
$47,319
TOTAL 50%
$50,166
Job Level
A02
Job Code
FA06000965
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager
Resident Services Administrator Skills and Competencies List
8 general skills or competencies (Job family competencies) for Resident Services Administrator
1
Job Family Competencies –
Records Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists security incident data into a record management system to ensure integrity.
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Level 2 Behaviors
(Light Experience)
Tracks inquiries using record management database-related problem documentation.
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Level 3 Behaviors
(Moderate Experience)
Utilizes document and data management systems to monitor and record all aspects of client casework.
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Level 4 Behaviors
(Extensive Experience)
Oversees the management of records to ensure confidentiality and security.
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Level 5 Behaviors
(Mastery)
Establishes procedures to facilitate a sustainable record management process.
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2
Job Family Competencies –
Customer Satisfaction
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists the factors that influence customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Performs customer follow-up to complete all service requests on time.
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Level 3 Behaviors
(Moderate Experience)
Uses key performance indicators (KPIs) to measure goals for customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Trains and guides teams on the methods and formulas used to measure customer satisfaction data.
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Level 5 Behaviors
(Mastery)
Promotes interdepartmental collaboration to achieve service level agreements (SLA).
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3
Resident Services Administrator
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Resident Services Administrator
Proficiency Level - 4
5
Competency for -
Resident Services Administrator
Proficiency Level - 5
9 soft skills or competencies (core competencies) for Resident Services Administrator
1
Core Competencies –
Customer Focus
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists the benefits of having a customer-focused organization.
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Level 2 Behaviors
(Light Experience)
Supports the management in developing customer engagement processes.
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Level 3 Behaviors
(Moderate Experience)
Uses customer feedback to help management improve products and services.
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Level 4 Behaviors
(Extensive Experience)
Monitors and evaluates the process of innovating the client service model and service standards.
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Level 5 Behaviors
(Mastery)
Promotes organizational activities that build rapport and cooperative relationships with customers.
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2
Core Competencies –
Attention to Detail
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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3
Resident Services Administrator
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Resident Services Administrator
Proficiency Level - 4
5
Competency for -
Resident Services Administrator
Proficiency Level - 5
Summary of Resident Services Administrator skills and competencies
There are 0 hard skills for Resident Services Administrator.
8 general skills for Resident Services Administrator, Records Management, Customer Satisfaction, Building Maintenance, etc.
9 soft skills for Resident Services Administrator, Customer Focus, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Resident Services Administrator, he or she needs to be proficient in Customer Focus, be proficient in Attention to Detail, and be proficient in Time Management.
8 general skills for Resident Services Administrator, Records Management, Customer Satisfaction, Building Maintenance, etc.
9 soft skills for Resident Services Administrator, Customer Focus, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Resident Services Administrator, he or she needs to be proficient in Customer Focus, be proficient in Attention to Detail, and be proficient in Time Management.
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