Skills & Competencies for Nail Technician

Nail Technician job profile

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JOB SUMMARY for Nail Technician

Provides nail care services, including manicures, pedicures, and related treatments like artificial nail applications.

JOB RESPONSIBILITIES for Nail Technician

Maintains sterile work environment that meets infection control standards and ensures work area is sufficiently stocked. Develops new clientele and promotes sale of services.

Nail Technician SALARY RANGE

BASE 50%
$23,590
TOTAL 50%
$23,889
Job Level
AZ0
Job Code
SC16000223
Education/Degree
High School Diploma or Technical Certificate
Reports To
Manager or Head of a Unit/Department

Nail Technician Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Nail Technician skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Nail Technician

1 Industry Competency – Retail Customer Interaction
Proficiency Level -2
Skill definition-Communicating and engaging with customers to boost satisfaction, loyalty, and retention for the sales and revenue growth of retail stores.
Level 1 Behaviors
(General Familiarity)
Cites the different types of communication techniques used in interacting with retail customers.
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Level 2 Behaviors
(Light Experience)
Communicates with customers to elucidate and comprehend their specific needs.
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Level 3 Behaviors
(Moderate Experience)
Handles and resolves customer complaints or escalations to ensure customer retention.
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Level 4 Behaviors
(Extensive Experience)
Audits customer interaction analysis to identify underlying customer trends and needs or concerns.
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Level 5 Behaviors
(Mastery)
Builds and benchmarks industry best practices in retail customer interaction to set new standards for excellence.
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2 Industry Competency – Membership Program
Proficiency Level -1
Skill definition-Ability to develop, implement and maintain membership program to provide exclusive benefits, rewards, and personalized experiences to foster long-term engagement and repeat business.
Level 1 Behaviors
(General Familiarity)
Cites some of the common perks or privileges offered to members, such as early access to sales.
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Level 2 Behaviors
(Light Experience)
Assists in responding to basic inquiries from customers about our membership program and its perks.
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Level 3 Behaviors
(Moderate Experience)
Communicates the benefits and rewards offered by our membership programs to potential customers.
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Level 4 Behaviors
(Extensive Experience)
Contributes to the planning and coordination of special events and experiences for loyalty program members.
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Level 5 Behaviors
(Mastery)
Designs and implements personalized reward structures and benefits based on customer preferences and spending habits.
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3 Nail Technician - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Nail Technician
Proficiency Level - 4
5 Competency for - Nail Technician
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Nail Technician

1 Job Family Competencies – Customer Engagement
Proficiency Level -2
Skill definition-Building and maintaining meaningful interactions with customers to enhance their overall experience with a product, service, or brand.
Level 1 Behaviors
(General Familiarity)
Describes the difference between customer engagement and customer interaction.
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Level 2 Behaviors
(Light Experience)
Greets and assists customers in selecting right products or services based on their preferences.
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Level 3 Behaviors
(Moderate Experience)
Determines customer pain points or challenges to create customer-centered solutions and resolve their concerns.
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Level 4 Behaviors
(Extensive Experience)
Leverages customer service metrics in evaluating and improving engagement strategies and programs.
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Level 5 Behaviors
(Mastery)
Develops strategic plans and promotional activities to build customer awareness and generate sales.
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2 Job Family Competencies – Customer Behavior Analytics
Proficiency Level -1
Skill definition-Collecting, analyzing, interpreting, and applying customer data to gain insights into their behavior, preferences, and needs.
Level 1 Behaviors
(General Familiarity)
Explains the factors and challenges that affect customer behavior and purchasing pattern.
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Level 2 Behaviors
(Light Experience)
Follows data governance policies to ensure data integrity and security for customer behavior analytics.
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Level 3 Behaviors
(Moderate Experience)
Provides insights and recommendations to improve customer acquisition based on analytics results.
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Level 4 Behaviors
(Extensive Experience)
Integrates new data sources, analytical models, or tools to enhance the effectiveness of the analytics process.
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Level 5 Behaviors
(Mastery)
Designs innovative storytelling techniques and visualizations to convey impact of customer behavior analytics.
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3 Nail Technician - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Nail Technician
Proficiency Level - 4
5 Competency for - Nail Technician
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Nail Technician

1 Core Competencies – Scheduling
Proficiency Level -2
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Discusses the importance of scheduling, which includes achieving a good work-life balance.
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Level 2 Behaviors
(Light Experience)
Records employee availability to increase attendance at scheduled meetings.
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Level 3 Behaviors
(Moderate Experience)
Prepares staffing forecast dashboards as well as comparative data on results versus forecasts.
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Level 4 Behaviors
(Extensive Experience)
Manages travel arrangements or schedules, such as booking flights and making hotel or restaurant reservations.
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Level 5 Behaviors
(Mastery)
Creates strategies and objectives to improve the functional infrastructure of general workforce scheduling.
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2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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3 Nail Technician - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Nail Technician
Proficiency Level - 4
5 Competency for - Nail Technician
Proficiency Level - 5

Summary of Nail Technician skills and competencies

There are 5 hard skills for Nail Technician, Retail Customer Interaction, Membership Program, Product Demonstration, etc.
3 general skills for Nail Technician, Customer Engagement, Customer Behavior Analytics, Promotion.
8 soft skills for Nail Technician, Scheduling, Standard Operating Procedures (SOP), Service Excellence, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Nail Technician, he or she needs to be proficient in Scheduling, be proficient in Standard Operating Procedures (SOP), and be proficient in Service Excellence.

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