Skills & Competencies for Branch Sales and Operations Director

Branch Sales and Operations Director job profile

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JOB SUMMARY for Branch Sales and Operations Director

Manages the overall operations, sales, and business development activities for a branch location of an organization.

JOB RESPONSIBILITIES for Branch Sales and Operations Director

Oversees branch operations, including staffing, training, inventory management, finance, systems, and facilities. Builds and manages relationships with existing and prospective customers to maximize sales and satisfaction. Monitors the branch financial performance to achieve sales, growth, and profitability targets. Maintains and utilizes up-to-date knowledge about the markets served, customers, vendors, and competitors to drive successful operations.

Branch Sales and Operations Director SALARY RANGE

BASE 50%
$196,792
TOTAL 50%
$246,083
Job Level
M04
Job Code
SM15000524
Education/Degree
Bachelor's Degree
Reports To
Top Management

Branch Sales and Operations Director Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Branch Sales and Operations Director skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Branch Sales and Operations Director

1 Job Family Competencies – Account Management
Proficiency Level -4
Skill definition-Nurturing a company’s client relationships by providing them with service and support.
Level 1 Behaviors
(General Familiarity)
Lists the account management methodologies.
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Level 2 Behaviors
(Light Experience)
Supports the account management team to assist with various sales activities.
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Level 3 Behaviors
(Moderate Experience)
Provides after-sales support to maximize customer loyalty and retention within the accounts.
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Level 4 Behaviors
(Extensive Experience)
Oversees the day-to-day account management activities to work closely with other functional departments.
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Level 5 Behaviors
(Mastery)
Leads process improvement initiatives to enhance the operational efficiency of strategic account management.
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2 Job Family Competencies – Knowledge of Customers
Proficiency Level -3
Skill definition-Collecting experience and insight information to understand the customers’ needs, wants, and aims.
Level 1 Behaviors
(General Familiarity)
Lists all the basic types of customer knowledge.
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Level 2 Behaviors
(Light Experience)
Tracks the customers' buying habits by using customer relations management software.
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Level 3 Behaviors
(Moderate Experience)
Analyzes consumer data information to make changes to marketing strategies.
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Level 4 Behaviors
(Extensive Experience)
Leads the consumer journey mapping to oversee the business from the customer's perspective.
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Level 5 Behaviors
(Mastery)
Builds training modules about the methods to consolidate data and information regarding customer knowledge.
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3 Branch Sales and Operations Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Branch Sales and Operations Director
Proficiency Level - 4
5 Competency for - Branch Sales and Operations Director
Proficiency Level - 5

15 soft skills or competencies (core competencies) for Branch Sales and Operations Director

1 Core Competencies – Business Performance Management
Proficiency Level -3
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Describes our organization's major strengths and weaknesses from a BPM perspective.
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Level 2 Behaviors
(Light Experience)
Enters performance-related data into the performance management dashboard.
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Level 3 Behaviors
(Moderate Experience)
Describes operational changes that will lead to improved business performance.
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Level 4 Behaviors
(Extensive Experience)
Leads management intervention to improve business functioning after data, mission, and goals review.
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Level 5 Behaviors
(Mastery)
Designs applications and systems that house performance data.
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2 Core Competencies – Industry Knowledge
Proficiency Level -3
Skill definition-Demonstrating thorough knowledge of the industry's value chain, business, issues, trends, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Describes the entire value chain of the industry.
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Level 2 Behaviors
(Light Experience)
Documents industry and domain knowledge in appropriate documentation systems.
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Level 3 Behaviors
(Moderate Experience)
Gathers and analyses market intelligence to drive operational optimization.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates intimate knowledge of industry and market trends to provide business insights.
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Level 5 Behaviors
(Mastery)
Establishes organizational policies and processes to seek out and understand industry dynamics.
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3 Branch Sales and Operations Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Branch Sales and Operations Director
Proficiency Level - 4
5 Competency for - Branch Sales and Operations Director
Proficiency Level - 5

Summary of Branch Sales and Operations Director skills and competencies

There are 0 hard skills for Branch Sales and Operations Director..
8 general skills for Branch Sales and Operations Director, Account Management, Knowledge of Customers, Sales Development, etc.
15 soft skills for Branch Sales and Operations Director, Business Performance Management, Industry Knowledge, Products And Services, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Branch Sales and Operations Director, he or she needs to be skilled in Business Performance Management, be skilled in Industry Knowledge, and be skilled in Products And Services.

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