Skills & Competencies for Branch Sales and Operations Senior Manager

Branch Sales and Operations Senior Manager job profile

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JOB SUMMARY for Branch Sales and Operations Senior Manager

Manages the overall operations, sales, and business development activities for a branch location of an organization.

JOB RESPONSIBILITIES for Branch Sales and Operations Senior Manager

Oversees branch operations, including staffing, training, inventory management, finance, systems, and facilities. Builds and manages relationships with existing and prospective customers to maximize sales and satisfaction. Monitors the branch financial performance to achieve sales, growth, and profitability targets. Maintains and utilizes up-to-date knowledge about the markets served, customers, vendors, and competitors to drive successful operations.

Branch Sales and Operations Senior Manager SALARY RANGE

BASE 50%
$145,596
TOTAL 50%
$169,238
Job Level
M03
Job Code
SM15000523
Education/Degree
Bachelor's Degree
Reports To
Director

Branch Sales and Operations Senior Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Branch Sales and Operations Senior Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Branch Sales and Operations Senior Manager

1 Job Family Competencies – Account Management
Proficiency Level -3
Skill definition-Nurturing a company’s client relationships by providing them with service and support.
Level 1 Behaviors
(General Familiarity)
Lists the account management methodologies.
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Level 2 Behaviors
(Light Experience)
Supports the account management team to assist with various sales activities.
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Level 3 Behaviors
(Moderate Experience)
Provides after-sales support to maximize customer loyalty and retention within the accounts.
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Level 4 Behaviors
(Extensive Experience)
Oversees the day-to-day account management activities to work closely with other functional departments.
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Level 5 Behaviors
(Mastery)
Leads process improvement initiatives to enhance the operational efficiency of strategic account management.
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2 Job Family Competencies – Knowledge of Customers
Proficiency Level -3
Skill definition-Collecting experience and insight information to understand the customers’ needs, wants, and aims.
Level 1 Behaviors
(General Familiarity)
Lists all the basic types of customer knowledge.
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Level 2 Behaviors
(Light Experience)
Tracks the customers' buying habits by using customer relations management software.
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Level 3 Behaviors
(Moderate Experience)
Utilizes various analytical tools and platforms to monitor customer interactions.
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Level 4 Behaviors
(Extensive Experience)
Resolves complex customer complaints to rebuild customer confidence.
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Level 5 Behaviors
(Mastery)
Establishes a systematic process of collecting and using customer knowledge to build long-lasting relationships.
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3 Branch Sales and Operations Senior Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Branch Sales and Operations Senior Manager
Proficiency Level - 4
5 Competency for - Branch Sales and Operations Senior Manager
Proficiency Level - 5

14 soft skills or competencies (core competencies) for Branch Sales and Operations Senior Manager

1 Core Competencies – Business Performance Management
Proficiency Level -2
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Names tools and systems used in managing business performance.
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Level 2 Behaviors
(Light Experience)
Suggests alternative solutions when the initial approach did not produce satisfying results.
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Level 3 Behaviors
(Moderate Experience)
Recommends performance benchmarks for our business units.
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Level 4 Behaviors
(Extensive Experience)
Reviews crucial data and goal progress to assess business performance.
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Level 5 Behaviors
(Mastery)
Sets organizational goals and tracks progress using a business performance management system.
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2 Core Competencies – Industry Knowledge
Proficiency Level -3
Skill definition-Demonstrating thorough knowledge of the industry's value chain, business, issues, trends, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Names the primary regulatory agencies of the industry.
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Level 2 Behaviors
(Light Experience)
Incorporates industry knowledge and product expertise to conduct one's work.
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Level 3 Behaviors
(Moderate Experience)
Updates our organizational knowledge database to reflect the latest industry developments.
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Level 4 Behaviors
(Extensive Experience)
Serves as an industry expert with deep domain knowledge to solve critical operational issues.
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Level 5 Behaviors
(Mastery)
Predicts the evolution of industry regulations and potential implications to our business.
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3 Branch Sales and Operations Senior Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Branch Sales and Operations Senior Manager
Proficiency Level - 4
5 Competency for - Branch Sales and Operations Senior Manager
Proficiency Level - 5

Summary of Branch Sales and Operations Senior Manager skills and competencies

There are 0 hard skills for Branch Sales and Operations Senior Manager..
8 general skills for Branch Sales and Operations Senior Manager, Account Management, Knowledge of Customers, Sales Development, etc.
14 soft skills for Branch Sales and Operations Senior Manager, Business Performance Management, Industry Knowledge, Products And Services, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Branch Sales and Operations Senior Manager, he or she needs to be proficient in Business Performance Management, be skilled in Industry Knowledge, and be skilled in Products And Services.

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