Skills & Competencies for Inside Sales Supervisor
Inside Sales Supervisor job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Inside Sales Supervisor
Oversees the daily activities of sales representatives with an assigned territory or portfolio of existing customers that primarily conduct remote sales calls.
JOB RESPONSIBILITIES for Inside Sales Supervisor
Utilizes marketing and field sales insights to understand customers' unique needs, market conditions, and competitors. Implements sales strategies and supporting activities, including renewals, special offers, and discounts. Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Monitors team progress towards meeting targets and provides strategic coaching in selling and relationship-building skills.
Inside Sales Supervisor SALARY RANGE
BASE 50%
$76,688
TOTAL 50%
$86,348
Job Level
M00
Job Code
SM15000208
Education/Degree
Associate's Degree
Reports To
Manager
Inside Sales Supervisor Skills and Competencies List
8 general skills or competencies (Job family competencies) for Inside Sales Supervisor
1
Job Family Competencies –
Customer Acquisition
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Cites examples of key performance metrics related to customer acquisition.
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Level 2 Behaviors
(Light Experience)
Applies effective methodologies to support customer acquisition goals.
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Level 3 Behaviors
(Moderate Experience)
Analyzes existing strategies to identify opportunities to enhance customer acquisition rate.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to generate acquisition strategies and drive customer advocacy.
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Level 5 Behaviors
(Mastery)
Builds customer loyalty programs to target high-potential opportunities for customer acquisitions.
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2
Job Family Competencies –
Business Development
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the business development cycle from prospecting to deal closing.
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Level 2 Behaviors
(Light Experience)
Conducts market research to identify new business development opportunities.
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Level 3 Behaviors
(Moderate Experience)
Communicates with teams to prepare presentations for business development meetings.
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Level 4 Behaviors
(Extensive Experience)
Analyzes the professional improvement of each business development member to drive optimum performance.
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Level 5 Behaviors
(Mastery)
Conceptualizes and creates the future trends of business development to gain an advantage against competing companies.
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3
Inside Sales Supervisor
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Inside Sales Supervisor
Proficiency Level - 4
5
Competency for -
Inside Sales Supervisor
Proficiency Level - 5
8 soft skills or competencies (core competencies) for Inside Sales Supervisor
1
Core Competencies –
Planning and Organizing
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Cites potential challenges and workplace issues in delegating tasks that may impede well coordinated work.
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Level 2 Behaviors
(Light Experience)
Assists in identifying and breaking tasks into a sequence of steps for a more organized task plan.
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Level 3 Behaviors
(Moderate Experience)
Aligns tasks and priorities with business goals and objectives.
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Level 4 Behaviors
(Extensive Experience)
Creates programs to improve planning and organization of work to achieve business objectives.
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Level 5 Behaviors
(Mastery)
Builds and designs organizational systems and planning tools to enhance overall productivity.
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2
Core Competencies –
Coaching Others
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Cites examples of how coaching is applied within own organization.
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Level 2 Behaviors
(Light Experience)
Explains job roles and responsibilities to others clearly.
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Level 3 Behaviors
(Moderate Experience)
Analyzes patterns and identifies key areas for improvement of processes or results.
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Level 4 Behaviors
(Extensive Experience)
Designs, documents, and implements a variety of coaching plans.
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Level 5 Behaviors
(Mastery)
Contributes to plans and policies re nurturing high-potential talent for retention and growth.
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3
Inside Sales Supervisor
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Inside Sales Supervisor
Proficiency Level - 4
5
Competency for -
Inside Sales Supervisor
Proficiency Level - 5
Summary of Inside Sales Supervisor skills and competencies
There are 0 hard skills for Inside Sales Supervisor.
8 general skills for Inside Sales Supervisor, Customer Acquisition, Business Development, Product and Technical Knowledge, etc.
8 soft skills for Inside Sales Supervisor, Planning and Organizing, Coaching Others, Team Management and Team Building, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Inside Sales Supervisor, he or she needs to be skilled in Planning and Organizing, be skilled in Coaching Others, and be skilled in Team Management and Team Building.
8 general skills for Inside Sales Supervisor, Customer Acquisition, Business Development, Product and Technical Knowledge, etc.
8 soft skills for Inside Sales Supervisor, Planning and Organizing, Coaching Others, Team Management and Team Building, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Inside Sales Supervisor, he or she needs to be skilled in Planning and Organizing, be skilled in Coaching Others, and be skilled in Team Management and Team Building.
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