Skills & Competencies for Inside Sales Support Specialist II

Inside Sales Support Specialist II job profile

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JOB SUMMARY for Inside Sales Support Specialist II

Assists with remote sales development calls and processes for a territory or portfolio of customers.

JOB RESPONSIBILITIES for Inside Sales Support Specialist II

Coordinates with field sales team members to understand customers' unique needs and potential sales opportunities. Initiates customer calls to promote new and existing products and services, offer special discounts and promotions, or provide essential account management services. Provides product information to meet customers' needs, support upselling, and achieve sales targets. Completes routine support tasks to process renewals or sales.

Inside Sales Support Specialist II SALARY RANGE

BASE 50%
$56,811
TOTAL 50%
$60,867
Job Level
A02
Job Code
SM15000549
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Inside Sales Support Specialist II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Inside Sales Support Specialist II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Inside Sales Support Specialist II

1 Job Family Competencies – Outbound Sales Calls
Proficiency Level -1
Skill definition-Initiating calls to prospective customers to sell products and services that prioritize the needs and interests of buyers.
Level 1 Behaviors
(General Familiarity)
Describes the process flow of handling outbound sales calls.
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Level 2 Behaviors
(Light Experience)
Identifies key sales metrics used to measure the success of outbound sales calls.
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Level 3 Behaviors
(Moderate Experience)
Handles complex sales inquiries and follow-ups to enhance customer engagement on outbound calls.
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Level 4 Behaviors
(Extensive Experience)
Delivers training sessions on proper handling of outbound sales calls to ensure lead and sales generation.
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Level 5 Behaviors
(Mastery)
Builds an efficient outbound sales system to improve call quality and optimize call performance.
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2 Job Family Competencies – Promotion
Proficiency Level -1
Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Describes the significance of brand image development to promotion efforts.
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Level 2 Behaviors
(Light Experience)
Documents information needed for promotional activities such as product details and features.
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Level 3 Behaviors
(Moderate Experience)
Generates reports that outline customers’ interest levels and questions asked at various events.
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Level 4 Behaviors
(Extensive Experience)
Leads market research studies and evaluates findings to understand customer and market opportunities.
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Level 5 Behaviors
(Mastery)
Creates engaging promotions including deals to encourage target market purchases.
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3 Inside Sales Support Specialist II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Inside Sales Support Specialist II
Proficiency Level - 4
5 Competency for - Inside Sales Support Specialist II
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Inside Sales Support Specialist II

1 Core Competencies – Self-Motivation
Proficiency Level -2
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes benefits of personal drive to achieve goals or standards.
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Level 2 Behaviors
(Light Experience)
Commits to personal and organizational goals.
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Level 3 Behaviors
(Moderate Experience)
Communicates to employees the benefits, rewards, or sanctions if expectations are or are not met.
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Level 4 Behaviors
(Extensive Experience)
Creates a vision board with company goals and objectives to increase motivation within the team.
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Level 5 Behaviors
(Mastery)
Delivers training activities to build continuous self-motivation and confidence across our organization.
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2 Core Competencies – Initiative
Proficiency Level -2
Skill definition-Taking decisive action and initiating plans independently to address problems, improve professional life, and achieve goals.
Level 1 Behaviors
(General Familiarity)
Describes the critical role of initiative in successfully achieving the goal.
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Level 2 Behaviors
(Light Experience)
Identifies opportunities to produce the best results.
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Level 3 Behaviors
(Moderate Experience)
Prepares for unexpected contingencies to prevent possible risks.
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Level 4 Behaviors
(Extensive Experience)
Launches breakthrough products or ideas that positively impact our business.
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Level 5 Behaviors
(Mastery)
Constructs deliberate plans to go above and beyond the stated goals.
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3 Inside Sales Support Specialist II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Inside Sales Support Specialist II
Proficiency Level - 4
5 Competency for - Inside Sales Support Specialist II
Proficiency Level - 5

Summary of Inside Sales Support Specialist II skills and competencies

There are 0 hard skills for Inside Sales Support Specialist II..
9 general skills for Inside Sales Support Specialist II, Outbound Sales Calls, Promotion, Account Management, etc.
8 soft skills for Inside Sales Support Specialist II, Self-Motivation, Initiative, Effective Communication, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Inside Sales Support Specialist II, he or she needs to be proficient in Self-Motivation, be proficient in Initiative, and be proficient in Effective Communication.

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