Skills & Competencies for Manufacturers Service Contract Administrator

Manufacturers Service Contract Administrator job profile

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JOB SUMMARY for Manufacturers Service Contract Administrator

Ensures that customers receive services according to their contracts with the manufacturer.

JOB RESPONSIBILITIES for Manufacturers Service Contract Administrator

Communicates with customers to gather information about service levels and respond to questions or complaints. Reports on levels of service and escalates complex or severe problems to management. May assist in contract negotiations.

Manufacturers Service Contract Administrator SALARY RANGE

BASE 50%
$64,761
TOTAL 50%
$67,102
Job Level
A02
Job Code
SM15000043
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager

Manufacturers Service Contract Administrator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Manufacturers Service Contract Administrator skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Manufacturers Service Contract Administrator

1 Job Family Competencies – Contract Compliance
Proficiency Level -2
Skill definition-Ability to comply with regulations and performance of obligations within the agreement.
Level 1 Behaviors
(General Familiarity)
Explains the importance of understanding agreement terms and conditions in contract compliance.
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Level 2 Behaviors
(Light Experience)
Reports issues to management during the monitoring of contract compliance.
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Level 3 Behaviors
(Moderate Experience)
Participates in defining the terms of contract agreements to ensure compliance.
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Level 4 Behaviors
(Extensive Experience)
Monitors contract compliance to determine the necessity for amendments or extensions of contracts.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to ensure compliance with contract agreements.
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2 Job Family Competencies – Contract Management
Proficiency Level -2
Skill definition-Managing agreements, from their creation to execution by the chosen party and the eventual termination of the contract.
Level 1 Behaviors
(General Familiarity)
Lists the benefits of implementing an effective contract management strategy in your organization.
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Level 2 Behaviors
(Light Experience)
Supports in negotiating contracts to ensure cost-effective operations.
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Level 3 Behaviors
(Moderate Experience)
Works with internal organizations to obtain support in contract execution and management processes.
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Level 4 Behaviors
(Extensive Experience)
Reviews contracts to maximize business performance and minimize financial risk.
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Level 5 Behaviors
(Mastery)
Leads the execution of contracts to maximize business performance and minimize financial risk.
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3 Manufacturers Service Contract Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Manufacturers Service Contract Administrator
Proficiency Level - 4
5 Competency for - Manufacturers Service Contract Administrator
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Manufacturers Service Contract Administrator

1 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
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Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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2 Core Competencies – Time Management
Proficiency Level -2
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Lists basic planning tools and applications used in tracking and organizing time and tasks visually.
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Level 2 Behaviors
(Light Experience)
Seeks all resources needed to accomplish a task efficiently and effectively.
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Level 3 Behaviors
(Moderate Experience)
Works closely with colleagues to identify and reduce interruptions and barriers to time utilization.
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Level 4 Behaviors
(Extensive Experience)
Provides strategic direction to the workforce in managing time to avoid low-value work.
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Level 5 Behaviors
(Mastery)
Monitors the performance of business units to determine and eliminate deviations from priorities.
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3 Manufacturers Service Contract Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Manufacturers Service Contract Administrator
Proficiency Level - 4
5 Competency for - Manufacturers Service Contract Administrator
Proficiency Level - 5

Summary of Manufacturers Service Contract Administrator skills and competencies

There are 0 hard skills for Manufacturers Service Contract Administrator.
10 general skills for Manufacturers Service Contract Administrator, Contract Compliance, Contract Management, Contract Review, etc.
6 soft skills for Manufacturers Service Contract Administrator, Attention to Detail, Time Management, Initiative, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Manufacturers Service Contract Administrator, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.

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