Skills & Competencies for Rental Coordinator

Rental Coordinator job profile

JOB SUMMARY for Rental Coordinator

Provides customers with support of all activities throughout the entire rental process and ensures customer satisfaction.

JOB RESPONSIBILITIES for Rental Coordinator

Determines customer needs, quotes for requested services, and prepares approved rental agreements. Maintains records and files, and coordinates billing process.

Rental Coordinator SALARY RANGE

BASE 50%
$51,241
TOTAL 50%
$53,181
Job Level
A02
Job Code
OF13000075
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Rental Coordinator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Rental Coordinator skill and competencie below to view definitions.

10 general skills or competencies (Job family competencies) for Rental Coordinator

1 Job Family Competencies – Customer Retention
Proficiency Level -2
Skill definition-Attracting, retaining, and converting customers into loyal buyers to reduce attrition, increase ROI, and acquire new customers.
Level 1 Behaviors
(General Familiarity)
Explains the impacts of customer retention on client success and revenue growth.
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Level 2 Behaviors
(Light Experience)
Identifies service-related issues affecting customer retention.
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Level 3 Behaviors
(Moderate Experience)
Executes customer journey mapping to determine customer perspectives and maximize retention rate.
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Level 4 Behaviors
(Extensive Experience)
Improves the efficiency of customer retention efforts to drive business cost-effectiveness.
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Level 5 Behaviors
(Mastery)
Establishes customer retention metrics to reflect the percentage of retained customers.
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2 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Cites the best practices used in improving customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Adheres to our policies in providing customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Analyzes survey results to identify opportunities in improving customer service and satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to measure the effectiveness of customer satisfaction.
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Level 5 Behaviors
(Mastery)
Champions the adoption of digital analytics to measure customer satisfaction.
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3 Rental Coordinator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Rental Coordinator
Proficiency Level - 4
5 Competency for - Rental Coordinator
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Rental Coordinator

1 Core Competencies – Self-Motivation
Proficiency Level -3
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Cites examples and traits of being self-motivated.
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Level 2 Behaviors
(Light Experience)
Clearly defines one's strengths, weakness, aspirations, and work styles.
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Level 3 Behaviors
(Moderate Experience)
Assesses past mistakes and makes changes that will lead to success.
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Level 4 Behaviors
(Extensive Experience)
Acts as a role model for positivity, optimism, and hard work.
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Level 5 Behaviors
(Mastery)
Creates a transparent and open working environment within our organization.
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2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
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Level 3 Behaviors
(Moderate Experience)
Balances between accuracy and efficiency for different tasks or programs.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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3 Rental Coordinator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Rental Coordinator
Proficiency Level - 4
5 Competency for - Rental Coordinator
Proficiency Level - 5

Summary of Rental Coordinator skills and competencies

There are 0 hard skills for Rental Coordinator.
10 general skills for Rental Coordinator, Customer Retention, Customer Satisfaction, Cold Calling, etc.
8 soft skills for Rental Coordinator, Self-Motivation, Attention to Detail, Initiative, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Rental Coordinator, he or she needs to be skilled in Self-Motivation, be skilled in Attention to Detail, and be skilled in Initiative.

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