10 general skills or competencies (Job family competencies) for Sales Engineer I
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Describes the difference between the three levels of technical support.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Follows standard procedures in providing technical support and escalations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Delivers tier II support services to resolve and diagnose complex technical problems.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Facilitates training to employees on the development and delivery of standard technical assistance.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Creates a monitoring system to evaluate technical support metrics and maximize customer support.
See 4 More Skill Behaviors
Skill definition-Overseeing the creation of new products or improvement of the performance, cost, or quality of existing products to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Describes the different phases in the new product development process.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Conducts basic product testing at various stages of product development.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Helps in the manufacturing and design activities by creating prototypes.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Monitors prototyping and quality testing in each phase of product development.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Creates ideas for new products and evaluates feasibility in terms of profit, resources, and compliance.
See 4 More Skill Behaviors
8 soft skills or competencies (core competencies) for Sales Engineer I
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes the concept, types, and characteristics of self-motivation.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Gathers additional learning to fulfill a sense of accomplishment and increase self-motivation.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Develops a high-quality relationship with other motivated people.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Manages the allocation of career development resources to improve employee motivation and productivity.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Mentors potential successors to lead others and enable self-motivation through career growth.
See 4 More Skill Behaviors
Skill definition-Taking decisive action and initiating plans independently to address problems, improve professional life, and achieve goals.
Level 1 Behaviors
(General Familiarity)
Explains how initiative helps in daily work.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Recognizes own strengths and minimizes limitations in taking initiative.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Proposes alternative ways to achieve the project's objectives.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Predicts contingencies in advance and assumes predictable risks.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Seeks out opportunities and experiences that stretch own or team limitations.
See 4 More Skill Behaviors
Summary of Sales Engineer I skills and competencies
There are 0 hard skills for Sales Engineer I.
10 general skills for Sales Engineer I, Technical Support, Product Development, Knowledge of Customers, etc.
8 soft skills for Sales Engineer I, Self-Motivation, Initiative, Effective Communication, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Engineer I, he or she needs to be proficient in Self-Motivation, be proficient in Initiative, and be skilled in Effective Communication.