Skills & Competencies for Sales Support Director

Sales Support Director job profile

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JOB SUMMARY for Sales Support Director

Establishes the sales support process, develops an infrastructure of systems and tools, and directs support operations.

JOB RESPONSIBILITIES for Sales Support Director

Ensures that sales teams receive the tools and resources needed for smooth operations. Monitors all sales activities to identify problems, create solutions, and produce accurate reporting. Develops and implements promotional events to increase sales volume. May provide oversight of sales incentive or commission programs.

Sales Support Director SALARY RANGE

BASE 50%
$169,743
TOTAL 50%
$192,811
Job Level
M03
Job Code
SM15000395
Education/Degree
Bachelor's Degree
Reports To
Senior Management

Sales Support Director Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Sales Support Director skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Sales Support Director

1 Job Family Competencies – Business Development
Proficiency Level -3
Skill definition-Planning strategies and tactics for the business to grow and expand.
Level 1 Behaviors
(General Familiarity)
Lists the functions and features of tools used in business development.
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Level 2 Behaviors
(Light Experience)
Identifies business development opportunities through scoping customer and external industry engagements.
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Level 3 Behaviors
(Moderate Experience)
Supervises a team of intermediate sales business development professionals to focus on creating solutions.
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Level 4 Behaviors
(Extensive Experience)
Monitors the overall performance to evaluate the effectiveness of business development strategies.
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Level 5 Behaviors
(Mastery)
Develops solutions for business development programs to achieve optimum results.
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2 Job Family Competencies – Prospecting
Proficiency Level -3
Skill definition-Identifying potential customers for products and services and converting them to revenue-generating customers.
Level 1 Behaviors
(General Familiarity)
Identifies the tools and techniques of prospecting in the industry.
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Level 2 Behaviors
(Light Experience)
Enters prospective client contact information and prospecting activities into the sales management system.
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Level 3 Behaviors
(Moderate Experience)
Makes targeted outbound calls to develop a connection through personalization for the prospecting process.
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Level 4 Behaviors
(Extensive Experience)
Oversees the revenue growth from new business prospecting to closing high-volume sales deals.
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Level 5 Behaviors
(Mastery)
Establishes new business contacts through a variety of prospecting activities.
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3 Sales Support Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Director
Proficiency Level - 4
5 Competency for - Sales Support Director
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Sales Support Director

1 Core Competencies – Products And Services
Proficiency Level -3
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Discusses the primary markets for the P/S.
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Level 2 Behaviors
(Light Experience)
Summarizes the features, specifications, or functions of any given P/S.
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Level 3 Behaviors
(Moderate Experience)
Explores target customers to sell and deliver products and services.
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Level 4 Behaviors
(Extensive Experience)
Instructs others to explain the key factors that differentiate the products from those of the competitors.
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Level 5 Behaviors
(Mastery)
Initiates an evaluation of the past, evolution, and future plans of the product or service line.
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2 Core Competencies – Financial Acumen
Proficiency Level -3
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Lists and explains the roles of major financial reports.
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Level 2 Behaviors
(Light Experience)
Communicates financial information and movements effectively to senior management.
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Level 3 Behaviors
(Moderate Experience)
Reconciles figures during budgeting period and identifies variances that require immediate action.
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Level 4 Behaviors
(Extensive Experience)
Oversees all aspects of our business's monetary transactions and economic value to promote financial stability.
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Level 5 Behaviors
(Mastery)
Monitors our business's overall performance and adjusts the allocation of finances based on progress against goals.
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3 Sales Support Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Director
Proficiency Level - 4
5 Competency for - Sales Support Director
Proficiency Level - 5

Summary of Sales Support Director skills and competencies

There are 0 hard skills for Sales Support Director..
8 general skills for Sales Support Director, Business Development, Prospecting, Sales Function, etc.
10 soft skills for Sales Support Director, Products And Services, Financial Acumen, Planning and Organizing, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Support Director, he or she needs to be skilled in Products And Services, be skilled in Financial Acumen, and be an expert in Planning and Organizing.

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