Skills & Competencies for Sales Support Supervisor

Sales Support Supervisor job profile

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JOB SUMMARY for Sales Support Supervisor

Supervises the daily operations of the sales support function.

JOB RESPONSIBILITIES for Sales Support Supervisor

Trains and coaches the sales support team. Oversees the resource allocation and workflow of support activities such as order processing, RFP response, data collection, and the preparation of reports to support sales teams. Coordinates and supports promotional events to increase sales volume. Resolves escalated customer requests or complaints. May coordinate the processing of sales incentive or commission programs.

Sales Support Supervisor SALARY RANGE

BASE 50%
$98,312
TOTAL 50%
$105,128
Job Level
M01
Job Code
SM15000482
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department

Sales Support Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Sales Support Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Sales Support Supervisor

1 Job Family Competencies – Customer Complaint Resolution
Proficiency Level -3
Skill definition-Determining and investigating root causes of customer complaints to create prompt resolutions and deliver a high-quality service experience.
Level 1 Behaviors
(General Familiarity)
Explains the reasons and factors behind customer complaints.
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Level 2 Behaviors
(Light Experience)
Receives and routes customer complaints to appropriate departments for resolution.
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Level 3 Behaviors
(Moderate Experience)
Executes corrective actions for long-term solutions to minimize customer complaints and issues.
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Level 4 Behaviors
(Extensive Experience)
Monitors and reviews customer complaints to develop effective strategies to reduce their numbers.
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Level 5 Behaviors
(Mastery)
Develops a complaint management framework to deliver high-quality responses to customer complaints.
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2 Job Family Competencies – Sales Function
Proficiency Level -3
Skill definition-Performing sales activities, plans, and strategies to secure the growth of the business.
Level 1 Behaviors
(General Familiarity)
Documents policies and guidelines of a sales function.
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Level 2 Behaviors
(Light Experience)
Performs a variety of activities related to the day-to-day operations of the sales function.
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Level 3 Behaviors
(Moderate Experience)
Handles all sales functions professionally to maintain a sufficient pipeline to achieve quota.
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Level 4 Behaviors
(Extensive Experience)
Oversees implementation of new best practices of sales functions.
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Level 5 Behaviors
(Mastery)
Creates sales tools for specific applications to collaborate with related sales functions.
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3 Sales Support Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Supervisor
Proficiency Level - 4
5 Competency for - Sales Support Supervisor
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Sales Support Supervisor

1 Core Competencies – Products And Services
Proficiency Level -3
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Describes own business unit's role in the production of our organization's P/S.
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Level 2 Behaviors
(Light Experience)
Outlines the main advantages of our business's main P/S.
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Level 3 Behaviors
(Moderate Experience)
Examines the products and services from the perspective of the customer.
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Level 4 Behaviors
(Extensive Experience)
Incorporates quantifiable evidence to prove that the value of the product is credible.
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Level 5 Behaviors
(Mastery)
Educates others on the structure and integration of cross-functional products or services.
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2 Core Competencies – Meeting Management
Proficiency Level -3
Skill definition-The practice of planning, organizing, conducting and participating in well-structured meetings for effectiveness and productivity.
Level 1 Behaviors
(General Familiarity)
Explains the business value of effective meeting management.
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Level 2 Behaviors
(Light Experience)
Notifies meeting participants timely and adequately.
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Level 3 Behaviors
(Moderate Experience)
Justifies the rationale for the meeting, its agenda, and the responsibilities of participants.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates ownership of meeting decisions and action plans.
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Level 5 Behaviors
(Mastery)
Establishes organizational meeting management policies and standard operating procedures (SOP).
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3 Sales Support Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Supervisor
Proficiency Level - 4
5 Competency for - Sales Support Supervisor
Proficiency Level - 5

Summary of Sales Support Supervisor skills and competencies

There are 0 hard skills for Sales Support Supervisor.
8 general skills for Sales Support Supervisor, Customer Complaint Resolution, Sales Function, Sales Operations, etc.
8 soft skills for Sales Support Supervisor, Products And Services, Meeting Management, Planning and Organizing, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Support Supervisor, he or she needs to be skilled in Products And Services, be skilled in Meeting Management, and be skilled in Planning and Organizing.

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