Skills & Competencies for Service Contract Administrator

Service Contract Administrator job profile

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JOB SUMMARY for Service Contract Administrator

Prepares, reviews, administers, and tracks service contract proposals and renewals.

JOB RESPONSIBILITIES for Service Contract Administrator

Explains service terms to customers and answers questions about contracts. Secures necessary approvals and ensures that the standard contract terms are followed. Escalates issues involving customer claims about service to management. May participate in review of customer issues and may recommend modifications to the services or terms. May assist with contract negotiations.

Service Contract Administrator SALARY RANGE

BASE 50%
$68,022
TOTAL 50%
$70,194
Job Level
P02
Job Code
SM15000412
Education/Degree
Bachelor's Degree
Reports To
Manager

Service Contract Administrator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Service Contract Administrator skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Service Contract Administrator

1 Job Family Competencies – Contract Compliance
Proficiency Level -2
Skill definition-Ability to comply with regulations and performance of obligations within the agreement.
Level 1 Behaviors
(General Familiarity)
Explains the importance of understanding agreement terms and conditions in contract compliance.
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Level 2 Behaviors
(Light Experience)
Reports issues to management during the monitoring of contract compliance.
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Level 3 Behaviors
(Moderate Experience)
Participates in defining the terms of contract agreements to ensure compliance.
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Level 4 Behaviors
(Extensive Experience)
Monitors contract compliance to determine the necessity for amendments or extensions of contracts.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to ensure compliance with contract agreements.
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2 Job Family Competencies – Contract Management
Proficiency Level -2
Skill definition-Managing agreements, from their creation to execution by the chosen party and the eventual termination of the contract.
Level 1 Behaviors
(General Familiarity)
Explains the standard principles and procedures of contract management.
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Level 2 Behaviors
(Light Experience)
Reports contracts for termination or renewals to senior management.
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Level 3 Behaviors
(Moderate Experience)
Reviews contractual terms and agreements to ensure adherence to contract lifecycle management.
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Level 4 Behaviors
(Extensive Experience)
Oversees execution of contract management strategies to achieve financial and operational goals.
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Level 5 Behaviors
(Mastery)
Establishes internal policies to ensure seamless contract management within your organization.
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3 Service Contract Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Service Contract Administrator
Proficiency Level - 4
5 Competency for - Service Contract Administrator
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Service Contract Administrator

1 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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2 Core Competencies – Initiative
Proficiency Level -3
Skill definition-Taking decisive action and initiating plans independently to address problems, improve professional life, and achieve goals.
Level 1 Behaviors
(General Familiarity)
Identifies types of environments that motivate or de-motivate initiative.
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Level 2 Behaviors
(Light Experience)
Supports initiative to complete goals well before the deadline.
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Level 3 Behaviors
(Moderate Experience)
Takes the initiative at work to come up with new approaches.
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Level 4 Behaviors
(Extensive Experience)
Reviews problems or issues independently to initiate solutions.
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Level 5 Behaviors
(Mastery)
Shares insights to suggest ideas and solutions in boosting workplace initiative.
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3 Service Contract Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Service Contract Administrator
Proficiency Level - 4
5 Competency for - Service Contract Administrator
Proficiency Level - 5

Summary of Service Contract Administrator skills and competencies

There are 0 hard skills for Service Contract Administrator.
8 general skills for Service Contract Administrator, Contract Compliance, Contract Management, Contract Review, etc.
6 soft skills for Service Contract Administrator, Attention to Detail, Initiative, Effective Communication, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Service Contract Administrator, he or she needs to be skilled in Attention to Detail, be skilled in Initiative, and be skilled in Effective Communication.

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